Participant

Question

Lightroom CC Sync "Service not available"

Forum|Forum|8 years ago
October 7, 2017
6 replies
1390 views

This question was asked yesterday (here: Lightroom Mobile Sync Issue ) and a "correct" answer noted but I think there is actually an issue with the latest update or with Adobe because now I am having this issue too. Yesterday I was fine, files were syncing, no problem. Today, I get "service not available."

I am logged in to Adobe on both my MacBook and my iPhone. Both apps are up to date. I have strong wifi.

See screenshot. 25 files are pending sync. Nothing I do actually gets them to sync. The sync service just continues to be unavailable. Is anybody else dealing with this?

This topic has been closed for replies.

S

suspect busker

Participant

I just had the same issue. I "signed out" of CC then "signed in" and it resolved the problem, for now...

F. McLion

Community Expert

Adobe (silently) changed the back-end.

Lightroom CC message 'Upgrade required for Lightroom mobile sync'

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

T

tmptmptmp

Inspiring

I just did an Uninstall the re-downloaded and re-installed and it's working now. Not sure who's end it was on but it's fixed.

selondon

Community Expert

What version of Lr Desktop are you running.... Make sure it’s 6.12 / CC 2015.12 and see if that helps.

patg24872815

Participant

I'm on Creative Cloud, and it says I have version CC 2015.12, which is supposedly the latest one. Also CC prompts me to update when an update is available.

patg24872815

Participant

I am having the exact same issue.

T

tmptmptmp

Inspiring

Thanks for bringing this up. I'm having the same issue. I've contacted Adobe and they admit to a problem but give no answers to what's going on or when it will be solved. I'm not happy!

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