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Lightroom Changing Image Dimensions (5760x3840 → 5760x3240)

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First of all my English is not really good, so sorry for that. I will try to explain the problem.

sinds today i've a resolution issue when i open my pictures and try to edit the pictures in Lightroom classic or photoshop.

Ask the question to a photoshop guru, made also a connection with the support line but also there i don't get the right solution i need.

and now the problem...

when i put my photo in Lightroom the standard size of my photo is 5760x3840. Sinds today when i try to edit the photos it cuts the photo above and under and the size is now 5760x3240. And the strange thing is that is only the half of the pictures has this problem

in the Lightroom navigator where you can see the photo preview its also cropped. The strange is when i open the photo on my MacBook air the size of the photo is correct, 5760x3840 but when i open it in photoshop or Lightroom classic it cuts the photo to 5760x3240.

did the update, checked the configurations, i've reset everything, I've delete the programs and installed it again and still the same problem.

i took about 140 RAW pictures and about 60 photos has these problem. Never had this problem before.

please please someone can help me?

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

macOS

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benzo_7117Author

Participating Frequently

Dear follower,

i have a question. I notice today when i some vertical photo's ( not all of them ) and open it in photoshop or lightroom it will resize the picture.

when i go to the map and i press on show info it will show 3840 × 5760 ( 22,1 mp )

when i open the picture in lightroom it cuts the photo to 3240x5760 ( 18,7 mp )

again, in mac when i preview the photo it is showing the photo perfect but when i open in adobe or lightroom.......

please somebody can help me

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Rob_Cullen

Community Expert

It is most likely your camera is set to a different format (16:9 3240x5760) and Lightroom-Classic (&ACR) honours that format when it displays a preview. And it is highly likely that you can use the Crop function in LrC (or ACR) to restore the image to the full sensor pixel ratio (3:2 3840x5760).

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Regards. My System: Windows-11, Lightroom-Classic 15.6, Photoshop 27.8, ACR 18.7, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

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benzo_7117Author

Participating Frequently

alright thank you if that is the solution... can you please show me with a picture where i can find the crop function?

thank you

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GoldingD

Legend

One oddity. perhaps this is a translation issue, or perhaps a MACOS vs WINOS issue, or perhaps I am overlooking this. But in your LrC Library Screenshot, over on the right side panel, in the Metadata Panel, The Metdata set selected sates Standaard, My first impression is that would translate to Standard, but if I select Standard, I do not get something looking like that.

In LrC, I see these Metadata Sets:

Default
All Plug-In Metadata
DNG
EXIF
EXIF and IPTC
IPTC
IPTC Extension
Large Caption
Location
Minimal
Quick Describe
Three Dimensional Projection
Video

(For the Default set, you can customize. But I do not remember being able to rename)

As such, I am not sure what exact Metadata is presented, specifically for the dimension, is that in camera, or crop?

Can you select the EXIF and IPTC Metadata set? What does that display?

By, the way, for the translation if I use Google translate, is it Dutch?

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GoldingD

Legend

So, returning to the discussion. After charging a battery, setting my 5D Mark III Aspect ratio to 16:9 ( and yes it was in the default 3:2). taking a quick shot, and importing into LrC. this is what I see:

5760x3840

Oh, and a full screen in the Develop Module, Notice the Profile, an Adobe default (in case you are wondering about the LrC /Preferences/Presets/ Develop RAW default/ as in Adobe Default

After accomplishing that, it occurred to me that I was using Adobe Defaults for the Develop RAW setting, and what if I selected the Canon 5D Marks III. Not an issue, I had an additional (even uglier) test shot. So I set the LrC /preferences/Presets/ appropriately, closed LrC, opened LrC, imported another test. But the Aspect Ratio in camera did not transfer.

I you can see that the in camera setting for Picture Style (Landscape) got brought over into LrC, so the Develop RAW Default worked.

So, I cannot repeat the problem

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GoldingD

Legend

So a Canon EOS 5D mark III. And that camera has a 36x24mm (ratio of 3x2) sensor. And in RAW the dimensions for the file are:

RAW : Approx. 22.10 megapixels (5760 x 3840)
M-RAW : Approx. 10.50 megapixels (3960 x 2640)
S-RAW : Approx. 5.50 megapixels (2880 x 1920)

So the MACOS is reporting the correct value of 5760x3840 (also a ratio of 3:2, no surprise) for the RAW file.

And if you crop that at 16:9, keeping the long edge, you would get: 5760x3240. and that is what ACR and LrC are showing. At some point a crop of 16:9 is being applied post process.

I used to use a Canon EOS 5D Mark III, (never upgraded to Mark IV, etc.). Now days I am using Fuji X. But sure enough I have EOS 5D Mark III photos. Brought up an old catalog (back in 2014) in LrC v13.4, and looked at one. And 5760x3840 is reported:

Follwup/

So, it has been a long time since I used that 5D Mark II, and had to look at the manual.

One point to bring up, in Camera Aspect Ratio. Default is 3:2, apparently you may have selected 16:9?? And LrC is honoring (occasionally?? ) the 16x9 even though the RAW file has more data.

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benzo_7117Author

Participating Frequently

okey i understand that but why the other photo's are then correct? i allways shoot 16:9 but ony with this serie photo's adobe lightroom and photoshop did cut the photo's. is there a way to ignore this? because the size of the photo is now not correct.

I did a test photo.... i took again some photo's at 16:9 and add the photo's in lightroom and photoshop and the size that the program is showing me is 5760x3840. It didnt crop the photo's.... How is that possible?

I never seen before that the adobe program did this to my photo's

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GoldingD

Legend

If you shoot 3:2, do you then get a proper import?

And can you share a screenshot of LrC /Preferences/Presets

(I may have overlooked a prior posting, if so my bad)

Interested in the Develop Defaults

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B

benzo_7117Author

Participating Frequently

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JohanElzenga

Community Expert

See the reply a posted seconds before you did. I have nothing to add to that reply.

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-- Johan W. Elzenga

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benzo_7117Author

Participating Frequently

Also i never had this issue before. All the pictures that have this problems a taken on a statif and 2 second trigger

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JohanElzenga

Community Expert

Sounds like your camera shot these images in 16:9 mode. If you import images and use 'Camera settings' as camera default in Preferences - Presets, then Lightroom will read that setting from the metadata ofcthe image and apply this crop. You undo this by activating the crop tool and then hit 'reset' in the crop tool. Do not use the big Reset button at the very bottom of the right panel, because that will reset to the camera default...

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-- Johan W. Elzenga