Skip to main content
Participant
December 25, 2020
Question

Lightroom classic 10.1 on Mac OS Catalina stops recognizing HEIC files

  • December 25, 2020
  • 2 replies
  • 239 views

Hello,

 

Since the recent update (either 10.0 or 10.1), lightroom stops recognizing HEIC files randomly (black circle with the "!"). This immediately affects the Sync: all HEIC files are put into a smart collection "Sync errors".

Restarting the app helps, but I think it's a bug. Did anyone experience the same? Is it planned for correction?

My tech:

  • MacBook Pro 13, Mid-2012
  • MasOS Catalina
  • Lightroom Classic 10.1

Thanks for your help.

Best regards,

Vitaliy

This topic has been closed for replies.

2 replies

GoldingD
Legend
December 25, 2020

Where did you import the  photos to?

What drive?

 

kollersAuthor
Participant
December 25, 2020

Hello,

The photos are on the external HDD, and I imported them back in May/June.

Now they are in a LR Sync collection and they get this bug...

kollersAuthor
Participant
December 25, 2020

The exact text is "Lightroom has encountered problems reading this photo. Errors syncing with Lightroom"

Here are some images: