Skip to main content
D
defaultzj1glqcoseqt
Participant
March 26, 2021
Question

Lightroom Classic (10.2) won't open on macOS Big Sur (11.2.3)

  • March 26, 2021
  • 4 replies
  • 2446 views

My macbook pro recently upgraded to Big Sur (11.2.3). It originally opened and ran lightroom classic 10.2 in the first 24 hours after upgrading, but after it was turned off for the night it now wont open at all. I have uninstalled and reinstalled. Installed later versions of lightroom. I have used creative cloud cleaning tool, and restarted my mac and nothing. I have also moved my .lock file into trash from my lightroom folder and restarted and still nothing. Photoshop and premier pro are working normally. I'm at a complete loss. I am a wedding photographer and I need to get my gallerys finished. Could someone please advise me on what else to try?

 

Laptop specs

Macbook pro Retina, 15-inch, Mid 2015

2.2 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

1.62 TB available

 

This topic has been closed for replies.

4 replies

A
Andrea224597658626
Participant
December 31, 2021

Same problem!! Is there a fix yet?

W
wellroots
Participant
December 2, 2021

Same problem - ADOBE, WHERE IS THE FIX, PLEASE?

che1986
che1986
Participant
September 2, 2021

I've just tried opening this on my Mac desktop with BigSur and same. Splash screen blip and then nothing after...

 

ADOBE - Why we paying for software thats not working? 

 

 

any updates on this! 

nikunj.m
nikunj.m
Legend
March 26, 2021

Hi,

 

We're sorry about the trouble with Lightroom Classic. Would you mind telling us if you're getting an error while launching the app or do you just get the splash screen & not happens?

 

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Lightroom Classic is added to the list with a check mark in front of it. If Lightroom Classic is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Lightroom Classic under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps.

 

Regards,

Nikunj

D
defaultzj1glqcoseqtAuthor
Participant
March 26, 2021

Hi Nikunj,

 

90% of the time no error message, just the splash screen. Sometimes if I try to open it by going directly to a backup saved file it will tell me to report the crash, but will just say it crashed due to an erorr and not say the error.

 

I tried all your suggestions and it is still is not opening. 

 

Gen

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 9, 2021

Hi Gen,

Sorry to hear that the steps shared above didn't help. Could you please let me know what exactly happens when you try to launch Lightroom Classic? Do you get any error message?

Also, could you try resetting Lightroom's preferences manually and let us know if that helps? You can check the steps here: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

Regards,
Sahil

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices