Skip to main content
KE_DP
KE_DP
Inspiring
April 1, 2022
Answered

Lightroom Classic 11.2 freezes at import photos macOS

  • April 1, 2022
  • 4 replies
  • 944 views

I'm importing photos from the same SD card I did yesterday to add to a catalog (a new catalog created for this project only) - but today LR just freezes at the import stage - no progress - and then the program won't quit.  I have to go into Activity Monitor and force quit.

 

I've restarted obviously but no joy - it does the exact same thing all over again.  I can read files from the SD card with no issue in other programs.  

This topic has been closed for replies.
Correct answer KE_DP

Try logging into another account (you may need to make one): does it still crash?

If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

Have you tried running a free utility like Onyx to see if that stops the crashing? 

https://www.titanium-software.fr/en/onyx.html


Another account - I always add one blank Admin account with every Mac system - just in case.  

When I switched to that account of course I needed to login to Adobe (and my passwords etc are on the other SSD/account) - kind of a hassle so instead I decided to try booting from a copy of the system drive I just made a few days ago.

 

From there I was able to run LR (on my regular login) and import, and quit - as normal!  I kind of knew that would happen however, since this bugger just popped up in the last day or so.

 

Back booting off the original drive and user account - I decided to give in another shot (maybe the 10th time would be the charm?).  To my suprise - it did work!

 

The only thing I can think is when I switched back to the original SSD drive to boot from again, MacOS spun up hard (fans on full) so I looked at activity monitor and saw MRT was the culprit.  Maybe something had found it's way into my system.  Who knows?  Whatever happened it now appears to have self resolved.

 

Total mystery.  Glad I now have it cleaned up - so I can run my full bootable backup again!

4 replies

Perenn
Perenn
Participant
October 29, 2024

I have the same problem and not only for SD-card. I am on windows 10 and a few days ago it worked fine.
I will try the suggestions and come back
Perenn

nikunj.m
nikunj.m
Legend
April 1, 2022

Hi,

 

We're sorry about the trouble with Lightroom Classic. If the steps suggested above didn't help, please ensure that Lightroom Classic has the necessary permissions on your Mac using the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Lightroom Classic is added to the list with a check mark in front of it.

3. If Lightroom Classic is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Lightroom Classic under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

Let us know how it goes!

Regards,

Nikunj

    KE_DP
    KE_DPAuthor
    Inspiring
    April 2, 2022

    I'm back with results and unfortunately none of the above suggestions worked.  

    I also tried reformatting SD cards to no avail.

    Reset prefs - easy

    Altered permissions - added to Accessibility and allowed Full disk access - done

    Restarted

     

    It still exibits the problem though the freezeing problem is slightly different - it appears to try to quit now on exit - but still never does and must be force quit.

     

    Is there a way I can force update over the same version - to reinstall?

    TheDigitalDog
    TheDigitalDog
    Inspiring
    April 2, 2022

    Try logging into another account (you may need to make one): does it still crash?

    If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

    Have you tried running a free utility like Onyx to see if that stops the crashing? 

    https://www.titanium-software.fr/en/onyx.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      TheDigitalDog
      TheDigitalDog
      Inspiring
      April 1, 2022

      Try resetting your Lightroom preferences:
      https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

      Quit Lightroom Classic.
      MacOS: Press and hold the Shift + Option keys.
      Windows: Press and hold the Shift + Alt keys.
      While holding down the keys, launch Lightroom Classic.
      When asked, select "Yes".

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        KR Seals
        Community Expert
        KR SealsCommunity Expert
        Community Expert
        April 1, 2022

        What version of Mac OS are you using?

        Try copying the images from the SD card to a folder on your drive, then import into Lightroom Classic from there.

        Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
          KE_DP
          KE_DPAuthor
          Inspiring
          April 2, 2022

          I'm on Catalina - 10.15.7 -  It's very repeatable right now.  I was able to copy the RAW files to my drive and import from there as a work around.

           

          I will try resetting things as suggested by TDD and then move to the permissions step offered by nikunj if it doesn't work.

           

          It might take some time to followup, but will post back with results - Thanks!

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices