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bfikejs
Participating Frequently
July 4, 2022
Question

Lightroom Classic 11.4.1 Update Problem

  • July 4, 2022
  • 1 reply
  • 434 views

I have a Dell 7580, Windows 10 laptop. I have Lightroom Classic 11.4 (LR) and Photoshop 23.4.1 (PS). When I install LR 11.4.1 update and open PS it gives me an error message saying that my graphics driver is not compatible and references an Intel 620 driver that I don't have - I have a Nvidia GEFORCE graphics driver. To clear the error I have to go back to LR 11.4 and reboot my system. Then all works well for a while, but LR gets hung and needs to be restarted - sometimes requiring a system reboot - for it to begin working normally again.  Thoughts!?!

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1 reply

GoldingD
GoldingD
Legend
July 4, 2022

That Intel 620 is probably the integrated video controll on your motherboard. The 620 is often on laptops. Sounds like PS is having a problem ignoring it and usung your dedicated GPU

 

you might want to look at:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

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bfikejsAuthor
Participating Frequently
July 4, 2022

Thanks very much for your reply. I really appreciate.  I've already visited the troubleshoot link you sent which provided some insight. The odd part is that this error or Photoshop's inability to ignore the Intel 620 graphics only happens when I update Lightroom to 11.4.1. I'll reconnect with Dell and see what their support team can or might recommend.

 

Thank you again!

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