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ImageCafe
Participant
January 15, 2023
Question

Lightroom Classic 12.1 hangs when using Masking

The app hangs at random times when I use masking. It's usually after only a click or 2, but sometimes I get more a couple of masks done before it hangs. It's generally after I click the image to paint or otherwise add the mask to the image. There's a wheel icon that spins around under the image to indicate the app is working, but it never finishes, even after an hour or more. The only fix is to kill the app using Task Manager and restart it. I'm using Windows 10 Home 22H2; Processor - Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz; 16.0 GB RAM; System type - 64-bit operating system, x64-based processor. I have graphic processor switched off.

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2 replies

johnrellis
johnrellis
Legend
January 15, 2023

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
January 15, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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