Inspiring

Question

Lightroom Classic 12.2.1 crashing graphics driver

Forum|Forum|2 years ago
March 12, 2023
3 replies
1366 views

I updated to Lightroom Classic 12.2.1 this morning and have been working on edits to photos all afternoon. Three times now it appears that the graphic card (or driver) has restarted when doing various activities in LR. Both my screens go black for 2 seconds, then the displays come back, but Lightroom is non-responsive and can't be closed. Photoshop, if open, seems to be OK, but other programs display strange graphics - overlapping graphs in one of them. I have to restart the PC (Windows 10) and the restart screen tells me that a hidden window is preventing a restart and I have to over-ride that.

On restart, LR is OK again until the next crash. I have the "use graphics card" preference set to Auto.

This has only occured since upgrading to the latest release.

Steve

Windows

This topic has been closed for replies.

L

LZille

Participating Frequently

Same here: screen go black, blink twince, crash LR and sometimes all other programs open, juts after update to LR 12.2.1. Before, it was everything running fine... but now I have to restart the PC too many times when using LR.

TheDigitalDog

Inspiring

First, try disabling GPU in the preferences (Performance). Any better? 
If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. Or maybe downgrade if the older version wasn't crashing.

This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products. Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.
 Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If the GPU and display profile isn't causing the problem, see:
https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

B

backyardprodAuthor

Inspiring

Yes, I have disabled the GPU and so far the system hasn't crashed. I'm sure it is related to the new release though as it didn't happen before this one was installed. And I think someone else just reported the same issue.

Steve

TheDigitalDog

Inspiring

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products.

Also see:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

JohanElzenga

Community Expert

Your graphics card driver probably needs an update.

-- Johan W. Elzenga

B

backyardprodAuthor

Inspiring

I'm on the latest Nvidia studio driver.

GoldingD

Legend

Can you share this portion from LrC /Help/System Information?

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070 Ti (31.0.15.2849)
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded