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Nature Light
Inspiring
October 10, 2023
Answered

Lightroom classic 13.0 unstable

  • October 10, 2023
  • 9 replies
  • 3273 views

Windows 10 Pro 64 bit. Tried LR 13.0 update today and totally unuseable.  Kept crashing LR.  Simple actions like scrolling or zooming in caused the program to shut down.  Kept trying for about 45 minutes and sometimes it would work for 5 min or so and then a simple mouse click would cause it to shut down the app.  No pattern, i.e. while zooming caused one shut down, later zooming did not but scrolling did, later neither zooming or scrolling did but simply clicking on an image did.  Very frustrating Had to roll back to previous version.  

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    It sounds like a bad install.

     

    Clean Lightroom Install Procedure

    Close Lightroom

    Restart the computer

    Use the Adobe Creative Cloud App to uninstall Lightroom

    Restart the computer

    Install Lightroom via the Creative Cloud App without launching any other programs.

    Restart the computer

    Launch Lightroom

    Wait 5 minutes

     

    9 replies

    D
    Dan37661843zxvn
    Participant
    May 27, 2024

    My backgroun blurr dosn't work any more. 

     

    K
    KBStudio
    Inspiring
    December 4, 2023

    Adobe still hasn't fixed this issue with LR Classic on Windows 10 Pro 64 bit.  I have resorted to LR Classic 12.5 which is very stable but lacks the new features so highly touted.  Hope someone is working on this.  I have tried eveything mentioned in this post, but to no avail.  Guess I can live without the new functionality for a stable work environment.

      wrygiel
      wrygiel
      Participant
      November 21, 2023

      I wonder why this has so few upvotes. I have a question for others in this thread - how big is your catalog? Mine has 120'000 photos. (I'd like to check/reject a theory that LR13 might have changed something in memory handling, and our catalogs began eating more RAM.)

        M
        mdougc
        Known Participant
        November 9, 2023

        I'm having the same problem for the past month. There is never a crash report.

        This happens at least 2 times per hour.  I disabled Garphics acceleration, but the problem persists.

        Windows event viewer gives the following:

        Faulting application name: Lightroom.exe, version: 13.0.1.1, time stamp: 0x6527cfa0
        Faulting module name: ntdll.dll, version: 10.0.22621.2428, time stamp: 0x806d3ecf
        Exception code: 0xc0000374
        Fault offset: 0x000000000010c849
        Faulting process id: 0x0x93BC
        Faulting application start time: 0x0x1DA1282D109253E
        Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
        Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
        Report Id: 50f7639a-febb-4262-971b-080ea39b1f24
        Faulting package full name:
        Faulting package-relative application ID:

        -------------------------------------------------------

        I always keep all Adobe apps updated thru Creative Cloud.

        Somebody help us!!

          L
          Laurent33030000nowy
          Known Participant
          November 9, 2023

          I don't know about the Windows version but on a Mac all I found to solve the issues was to get back to Lr 12.5

          hslomka
          hslomka
          Participating Frequently
          November 3, 2023

          Same for me, LR13 is unstable.

            B
            bob frost
            Inspiring
            October 21, 2023

            I have always exported my current updated catalog to a new catalog after each major LR upgrade. This seems to leave any rubbish in the old updated catalog behind, and the new exported catalog is then clean. Go to 'File/Export as Catalog', give the new catalog a new name, and only tick the bottom checkbox to 'include available previews'. It is fairly quick;the only disadvantage is the it creates a new prefs file (which you will need to edit). Not sure what happens to plugins, since I don't use more than one or two occasionally.

             

            I just did this today and the new exported catalog runs with amazing speed, compared to the old updated catalog. I once looked at what happens when you do this, using SQLite browser, and could see the faulty stuff left behind by the export.

            I've done this for years now, and sometimes inbetween major upgrades if I think there is a slowdown.

             

            Definitely worth a try.

             

            Bob Frost

            D
            dane44925008
            Participating Frequently
            October 27, 2023

            I am having similar problems.  Extremely unstable since upgrace to 13.0 and 13.0.1.  I have tried to roll back to previous versions, but still crashes.  I tried to go back to version 12, but LR says the library can not be opened anymore since it is a newer version.  Currently followed procedure to do reinstallation of 13.0.1, which can now open, but all of the image previews are now blank/gray.  Any assistance would be appreciated. 

             

            System info here:

            Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]
            License: Creative Cloud
            Language setting: en-US
            Operating system: Mac OS 14
            Version: 14.0.0 [23A344]
            Application architecture: arm64
            Logical processor count: 8
            Processor speed: NA
            SqLite Version: 3.36.0
            Built-in memory: 16,384.0 MB
            Real memory available to Lightroom: 16,384.0 MB
            Real memory used by Lightroom: 708.8 MB (4.3%)
            Virtual memory used by Lightroom: 416,010.9 MB
            Memory cache size: 0.0MB
            Internal Camera Raw version: 16.0 [ 1677 ]
            Maximum thread count used by Camera Raw: 5
            Camera Raw SIMD optimization: SSE2
            Camera Raw virtual memory: 0MB / 8191MB (0%)
            Camera Raw real memory: 2MB / 16384MB (0%)
            Standard Preview Size: 1440 pixels
            Displays: 1) 2880x1800, 2) 5120x2880

            Graphics Processor Info:
            Metal: Apple M1
            Init State: GPU for Export supported by default
            User Preference: Auto

             

            [path removed by Dan]

             

            Installed Plugins:
            1) AdobeStock
            2) Aperture/iPhoto Importer Plug-in
            3) Flickr
            4) Nikon Tether Plugin

            Config.lua flags: None

            D
            dane44925008
            Participating Frequently
            November 3, 2023

            I learned two things.  First for some reason now when I did the reinstallation of 13.0.1 it said Apple Silicon.  Lightroom Classic now opens up in a reasonable amount of time, and appears stable again.

             

            Second, the gray images (no preview) appears to be related to my "previews.lrdata" file being offloaded by iCloud.  Seems it was 60GB and had not been referenced lately with all these Lightroom problems so iCloud took it off my laptop.  I relabeled that file as "old" and moved it to a temp folder.  Lightroom is now creating a new preview file and everything appears to be working again.  

             

            Hope this helps others.  

              H
              hchandless
              Participating Frequently
              October 20, 2023

              Can you post your system info? There is another thread started about this and we are both using some similiar things.. posting your system info could be useful. Please do the LR menu command Help > System Info and copy/paste the entire contents here.

              lschaerer
              lschaerer
              Participating Frequently
              October 14, 2023

              Experiencing same problem here.  It's barely usable since updating. 

                B
                Blake224
                Participant
                October 18, 2023

                Same problem. Lightroom simply shuts down.

                Rikk Flohr_Photography
                Community Manager
                Rikk Flohr_PhotographyCommunity ManagerCorrect answer
                October 10, 2023

                It sounds like a bad install.

                 

                Clean Lightroom Install Procedure

                Close Lightroom

                Restart the computer

                Use the Adobe Creative Cloud App to uninstall Lightroom

                Restart the computer

                Install Lightroom via the Creative Cloud App without launching any other programs.

                Restart the computer

                Launch Lightroom

                Wait 5 minutes

                 

                Rikk Flohr: Adobe Photography Org
                  N
                  Nature LightAuthor
                  Inspiring
                  October 12, 2023

                  Did all that and seemed problem solved but then this morning (10/12) after using for roughly 30 minutes, the program simply shut down.  I was doing nothing with it as I was posting some photos I had exported to another computer.  The program simply closed.  No messages, no nothing.  Simply back to Windows desktop.

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