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NickR82
Participant
June 18, 2024
Question

Lightroom Classic 13.3 - Denoise function flicks to black & creates a black image

  • June 18, 2024
  • 3 replies
  • 217 views

Hi all, 

 

I'm running Lightroom Classic 13.3 on Windows 11 and a new laptop - The Denoise function has been fine and working quickly with no issues for the last few weeks. But yesterday when you load it, it flicks to black on the enhanced preview and then generates a black image.  I've checked that I'm on the latest version of Lightroom, which I am. 

 

Does anyone have any ideas on how to resolve this bug?  Screenshot attached.

 

Many thanks,

Nick

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3 replies

GoldingD
GoldingD
Legend
June 18, 2024

It could be that the portion of the photograph the AI DeNoise is showing is dark, is black.

 

What happens if you click and drag on the preview.

 

For that matter, what if you click on the + symbol, thereby zooming out in the preview

 

 

 

 

N
NickR82Author
Participant
June 18, 2024

Thanks for the reply, but that's not it. 

Zoomed out the image is entirely black, however when you zoom in you can see the image. And if you proceed to 'enhance' the new image output is black throughout. 

johnrellis
johnrellis
Legend
June 19, 2024

Please upload the original raw image and the enhanced DNG to Dropbox, Google Drive, or similar and post the sharing link here. That will help us narrow down whether the issue is inherent in Denoise or something particular to your configuration.

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