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Participant
August 6, 2022
Question

LightRoom Classic 14.1 does not start on Windows 10

  • August 6, 2022
  • 1 reply
  • 453 views

Dear community 

Please help.  My newly installed Lightroom Classic 11.3.1.1. does not start on Windows 10 Pro after I got the same with 11.4.1.1

Very Frustrating. WHAT IS WRONG??
I get the following error:

Faulting application name: Lightroom.exe, version: 11.3.1.1, time stamp: 0x625d1a1a
Faulting module name: igd12um64xel.dll, version: 0.0.0.0, time stamp: 0x61e13c06
Exception code: 0xc0000409
Fault offset: 0x0000000000127a11
Faulting process id: 0x1f18
Faulting application start time: 0x01d8a9c5f38bd272
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0797c0ea8580ae89\igd12um64xel.dll
Report Id: 4a695214-514d-4671-9c92-b01eb60ef9e3

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    1 reply

    GoldingD
    Legend
    August 6, 2022

    Check your devices/drivers for a error/missing driver, specifically for the Intel video control, or Graphics.

     

     

     

    Participant
    August 14, 2022

    Thanks. The ONLY thing that helped was to re-install Windows on my PC. Very painful solution.