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mikeb22220422
Participant
March 21, 2025
Answered

Lightroom Classic 14.2 freezes when opening profile browser

  • March 21, 2025
  • 1 reply
  • 177 views

Freezes regardless of opening through the four boxes icon or Profile: Color > Browse...

Correct answer mikeb22220422

Issue resolved by updating Intel Arc Graphics driver to latest version, 32.0.101.6651

1 reply

johnrellis
johnrellis
Legend
March 21, 2025

First, restart your computer. If the problem persists, try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/


LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

M
mikeb22220422Author
Participant
March 21, 2025
Thank you for the suggestions. Here are the troubleshooting steps taken so
far:

- Restarting Lightroom
- Restarting the computer
- Downgrading to v.14.1.1 and v.14.1
- All troubleshooting steps suggested by Adobe chatbot
- Creating a new catalog and importing a single jpeg image
- Disabling the GPU (with new catalog in above step)
- Resetting preferences (with new catalog in above step) per the
suggestions per johnrellis
M
mikeb22220422AuthorCorrect answer
Participant
March 21, 2025

Issue resolved by updating Intel Arc Graphics driver to latest version, 32.0.101.6651

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