Skip to main content
M
MikeBarth
Known Participant
January 29, 2026
Question

Lightroom Classic 15.1 takes 3 minutes to open the catalog - diagnostics provided

  • January 29, 2026
  • 1 reply
  • 45 views

There is zero activity on my machine while waiting for Lightroom to open,  When it did open I ran the diagnostics and found this of interest,  it correlates to the wait time,  in the middle it mentions the user id key ?

2026-01-29T17:12:31Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:33Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:36Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:39Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:42Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:45Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:48Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:51Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:54Z: cloud model cache refresh failed: 200007
2026-01-29T17:12:58Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:01Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:04Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:07Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:10Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:13Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:16Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:19Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:22Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:25Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:28Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:31Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:34Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:37Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:40Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:43Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:46Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:49Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:52Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:55Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:57Z: cloud model cache refresh failed: 200007
2026-01-29T17:13:57Z: Loaded adobe_c2pa: c2pa-c/0.6.0 c2pa-rs/0.46.0
2026-01-29T17:14:01Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:04Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:04Z: Did not find the user id key.2026-01-29T17:14:07Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:09Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:12Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:15Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:18Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:21Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:25Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:28Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:32Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:35Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:39Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:43Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:46Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:49Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:53Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:56Z: cloud model cache refresh failed: 200007
2026-01-29T17:14:59Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:02Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:07Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:11Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:16Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:20Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:24Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:28Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:32Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:37Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:39Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:42Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:45Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:48Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:50Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:53Z: cloud model cache refresh failed: 200007
2026-01-29T17:15:57Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:00Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:03Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:06Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:11Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:13Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:16Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:19Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:23Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:29Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:33Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:39Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:45Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:50Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:54Z: cloud model cache refresh failed: 200007
2026-01-29T17:16:57Z: cloud model cache refresh failed: 200007
2026-01-29T17:17:00Z: cloud model cache refresh failed: 200007
2026-01-29T17:17:03Z: cloud model cache refresh failed: 200007
2026-01-29T17:17:06Z: cloud model cache refresh failed: 200007

 

    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 23, 2026

    Hi @MikeBarth,

     

    Thank you for sharing the log snippet, that’s very helpful. Try signing out and back in

    • Open Lightroom Classic

    • Help > Sign Out

    • Close Lightroom

    • Reopen and sign back in

     

    Also, check the Creative Cloud app:

    • Open Creative Cloud Desktop

    • Ensure you are fully signed in

    • Check for any pending updates (latest version is v15.2)

    • Restart your system after confirming login status

     

    If that does not improve startup time:

     

    • Please confirm your OS version

    • Confirm whether Sync is enabled in LrC

    • Let me know if you use Lightroom (cloud version) alongside Classic

     

    Looking forward to your update.

     

    Regards,

    Anshul Saini

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices