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andreww3572587
andreww3572587
Participant
April 12, 2026
Question

Lightroom Classic 15.2.1 — consistent crash during catalog backup (AgRedeye_load)

  • April 12, 2026
  • 1 reply
  • 56 views

Lightroom Classic crashes consistently during its built‑in catalog backup at the “Copying catalogue” stage.

Crash details

  • Exception: EXCEPTION_ACCESS_VIOLATION (0xc0000005)
  • Faulting symbol: AgRedeye_load
  • Crash occurs during catalog copy only
  • Editing itself is stable

Environment

  • Lightroom Classic 15.2.1
  • Windows 11 Pro build 26200
  • NVIDIA RTX 3080 (driver 32.0.15.8195)
  • Catalog size ~5 GB
  • Catalog on internal NVMe SSD (not OneDrive, not USB)
  • Backup destination on local SSD

Reproducibility

100% reproducible.

What has already been tested

  • Preferences reset
  • Full uninstall / reinstall of Lightroom Classic
  • All plugins disabled
  • GPU enabled and disabled
  • Multiple backup destinations
  • No sync or backup software running
  • Manual catalog copies succeed (workaround confirmed)

Crash persists in all cases.

Request

This appears to be an internal Lightroom Classic defect.
Please escalate to engineering — multiple identical crash reports are available.

(Crash report XML available on request.)

    1 reply

    johnrellis
    johnrellis
    Legend
    April 13, 2026

    [View this post in your web browser. It contains formatting and images that don't appear in email.]

     

    NVIDIA RTX 3080 (driver 32.0.15.8195)

    That driver is about 5 months old. Update to the latest Studio driver from here:

    https://www.nvidia.com/en-us/drivers/details/265478/

     

    being sure to select the “clean install” option in the driver installation wizard. Other crashes referencing AgRedeye_load reported here have been fixed by installing the latest driver.  

     

    If this doesn’t help, then attach the full crash report here.

      andreww3572587
      andreww3572587Author
      Participant
      April 13, 2026

      Update – tested latest Studio driver (clean install), issue persists

      Thanks for the suggestion. I’ve now updated to the latest NVIDIA Studio driver (595.79) using the Custom → Clean install option, as recommended.

      Unfortunately, Lightroom Classic still crashes 100% reproducibly during the built‑in catalog backup at the “Copying catalogue” stage.

      Environment summary:

      • Lightroom Classic 15.2.1
      • Windows 11 Pro build 26200
      • NVIDIA RTX 3080 – Studio Driver 595.79 (clean install)
      • Catalog (~5 GB) on internal NVMe SSD (not OneDrive / not USB)
      • Backup destination on local SSD

      What has already been ruled out:

      • Preferences reset
      • Full uninstall / reinstall of Lightroom Classic
      • All plugins disabled
      • GPU enabled and disabled
      • Multiple backup destinations
      • No sync or backup tools running during test

      Crash details remain unchanged:

      • EXCEPTION_ACCESS_VIOLATION (0xc0000005)
      • Faulting symbol: AgRedeye_load

      Manual catalog copies (.lrcat + .lrcat‑data) succeed reliably as a workaround.

      I’ve attached the latest full crash report XML. Please escalate this to Lightroom Classic engineering — this appears to be an internal defect rather than a configuration issue.

      Thanks for looking into this.

      johnrellis
      johnrellis
      Legend
      April 13, 2026

      Your crash report strongly indicates that the crash is unrelated to the GPU driver. Previous crash reports reported here mentioning AgRedeye_load were driver-related.

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