Lightroom Classic 15.6 sync hangs.

Question

Lightroom Classic 15.6 Syncing is hanging for me. I started by deleting all my existing cloud data so that everything would be fresh today and then tried to sync a bunch of collections. Some already have smart previews, some don't. There are about 2500 images. Most of the images have synced but now I am down to the last 150, syncing seems to stop or hang. It now does anything between 2 and 4 each time I start lightroom, but no more. I have to close and restart for sync to continue. Is there a fix for this? Is it a known issue?

Srishti Bali · Answer

Hi ​@nickb37966070Sorry to hear you're running into this sync issue, and thanks for explaining what you've already tried.Could you share a few more details so we can narrow this down?Which operating system are you using?When the sync stalls, what does the Cloud icon in Lightroom Classic show?Go to Preferences > Lightroom Sync. Do the remaining images appear there as actively syncing, or do they show any errors?Do you see an All Sync Errors collection in the Catalog panel? If so, please check whether any of the remaining images appear there.If possible, please share a screenshot of the Lightroom Sync preferences when the sync is stuck.You can also hold Alt (Windows) / Option (macOS) while in the Lightroom Sync preferences to reveal View Sync Status on Web. Please check whether the remaining images show any sync errors there.

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