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apszyd
apszyd
Participant
October 20, 2017
Answered

lightroom classic 6.0 random crashes - unable to launch the app

  • October 20, 2017
  • 3 replies
  • 621 views

Hi there,

I've been happily using LR standalone for several months now. However, I am not able to launch it anymore. App crashes seconds after presenting the starting screen (launch screen, not the actual app). Tried reseting the preferences with shift + option combo, did not work. The only thing that changed since my last successful LR session was macOS upgrade to High Sierra. Any tips how to get the app running again ? Anyone have similar problem ?

regards,

Andrzej

This topic has been closed for replies.
Correct answer AxelMatt

You can't use your LR6 serial number for an update to Lightroom Classic. This is a full update to which you have pay for.

Deinstall the LR classic version and run the Adobe Cleaner Tool. After that reinstall Lightroom 6 for your installation CD and update to the latest version of LR 6, it's 6.12 at the moment.

Or you can download the installion file of the latest version and do the installation with this file.

Download Photoshop Lightroom

3 replies

apszyd
apszydAuthor
Participant
October 20, 2017

and when choosing "manage your account online" - I am only given an option to purchase a plan.

Adobe, is there your way to say xxxxx you will have to pay to continue using our products ?

Edited by moderator: using inadequate words.

apszyd
apszydAuthor
Participant
October 20, 2017

sooooo. the further down the road, the merrier.

As I need to make some photo corrections, I downloaded LR Cloud version. The cloud services were also downloaded..and I found my LR classic there, ready to upgrade. So i did - update went smoothly, BUT I cannot use my serial license number from LR classic (even though the update process said UPDATE). I wants me to go online and subscribe, the only reason I avoided it in the first place.

Now, the new, updated LR Classic launches flawlessly, old LR icon sits on my desktop, unusable, and I am on my LR Classic trial, with now idea how to input my serial number.

Good thing is, I can do what I wanted...

A
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
October 20, 2017

You can't use your LR6 serial number for an update to Lightroom Classic. This is a full update to which you have pay for.

Deinstall the LR classic version and run the Adobe Cleaner Tool. After that reinstall Lightroom 6 for your installation CD and update to the latest version of LR 6, it's 6.12 at the moment.

Or you can download the installion file of the latest version and do the installation with this file.

Download Photoshop Lightroom

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    apszyd
    apszydAuthor
    Participant
    October 20, 2017

    Thank you so much !

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 20, 2017

    Have you tried to deactivate GPU support?

    Adobe Lightroom GPU Troubleshooting and FAQ

    Axel

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      apszyd
      apszydAuthor
      Participant
      October 20, 2017

      thank you for your reply. however I cannot find the corresponding files to alter configuration manually (as I cannot disable GPU from within LR as it does not start).

      here is the error code I get:

      error code

      Process:               Adobe Lightroom [7396]

      Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

      Identifier:            com.adobe.Lightroom6

      Version:               Adobe Lightroom [1014445] (6.0)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Lightroom [7396]

      User ID:               501

      Date/Time:             2017-10-20 10:15:29.648 +0200

      OS Version:            Mac OS X 10.13 (17A405)

      Report Version:        12

      Anonymous UUID:        0E65CEBF-1042-E146-59CE-BB6BB92720E4

      Sleep/Wake UUID:       FA979250-71C6-4766-A804-74A91AB0C557

      Time Awake Since Boot: 100000 seconds

      Time Since Wake:       10000 seconds

      System Integrity Protection: enabled

      Crashed Thread:        4  Dispatch queue: LmModelsThread.lua

      Exception Type:        EXC_CRASH (SIGABRT)

      Exception Codes:       0x0000000000000000, 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

      Application Specific Information:

      abort() called

      ===cuuuut====

      Model: MacBookPro12,1, BootROM MBP121.0171.B00, 2 processors, Intel Core i5, 2,7 GHz, 8 GB, SMC 2.28f7

      Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

      Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

      Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

      Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en0

      Serial ATA Device: APPLE SSD SM0128G, 121,33 GB

      USB Device: USB 3.0 Bus

      USB Device: Bluetooth USB Host Controller

      Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

      A
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      October 20, 2017

      Do you have check the solution 2 in the document? The files exists on your system.

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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