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Question

Lightroom Classic 8.4.1 is crashing randomly on iMac while importing

Forum|Forum|6 years ago
September 25, 2019
8 replies
949 views

Using classic 8.4.1 on a new iMac. LR is repeatedly crashing when importing images and when editing. It is idiosyncratic i.e. I can edit for 15 minutes and then it will crash; I can import fine and then the next time it will crash. This happened with 8.4 as well. Sometimes it crashes the computer as well i.e. not just the program. I have tried enabling and disabling the Graphics Processor and it doesn't seem to make a difference. I have run the Apple diagnostics (press D when restarting) and no errors were reported. The iMac has the AMD Radeon Pro Vega 48 (8 GB) video processor.

Would really appreciate any help with troubleshooting this.

This topic has been closed for replies.

GoldingD

Legend

One oddity to attempt, in the Adobe Creative Cloud Desktop, sign out, then sign back in, I cannot remember what this resolves, probably some issue with connectivity to the Adobe Servers, including authentication.

Now that tip usually relates to other issues, installing updates probably the main one.

And if you were in fact signed in and this fixes, perhaps some odd busy body thing going on (wonder if just signing out would resolve?

But this is just a wild guess, a what if .

D

DavidKDAuthor

Known Participant

Just reviving this thread from a few weeks back to see whether anyone has any further input. LR is still crashing randomly and most often causes the computer itself to crash too; it is happening most often while editing. I have tried everything that has been suggested including trashing the Preferences file.

DdeGannes

Community Expert

If your computer is crashing then, if you have not already started, you should start testing the hardware components of your computer. I would suggest you start with the RAM modules it could be that one is failing this may only manifest problems when the system is put under stres like when Lightroom is doing taxing functions in the develop module.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

GoldingD

Legend

Interesting, something about this new web site appears to be causing a bit of a hitch when system information is pasted, takes out the line returns. Not sure if that is in replies to replies.

I have replyed using the reply button on the first posting istead of on a reply on purpose. I avoid that one line issue, and I avoid the ugl gray background as such

I have taken a bit of liberty and reformatted your reply as posted below

Lightroom Classic version: 8.4.1 [ 201909111355-eb9b68f0 ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 10
Version: 10.14.6 [18G95]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.6 GHz
Built-in memory: 131,072.0 MB
Real memory available to Lightroom: 131,072.0 MB
Real memory used by Lightroom: 6,820.0 MB (5.2%)
Virtual memory used by Lightroom: 11,334.2 MB
Memory cache size: 2,134.3MB Internal
Camera Raw version: 11.4.1 [ 291 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2915MB / 65535MB (4%)
Camera Raw real memory: 2940MB / 131072MB (2%)
Displays: 1) 5120x2880

Graphics Processor Info: Metal: AMD Radeon Pro Vega 48

Application folder: /Applications/Adobe
Lightroom Classic Library Path: /Users/ddd/Pictures/Lightroom 5 Catalog/Lightroom Catalog-2.lrcat
Settings Folder: /Users/ddd/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Helicon Focus Export
7) Nikon Tether Plugin

So yes LR Classic 8.4.1. check

So MAC OS 10.14.6, and build 18G95. So yu have applied the suppimental update. check

Display Res at 5K, not the crash issue, performance issue??? Acceleration supposed to fix

And Lightroom is using Metal, not the older OpenGL. check

Nothing odd abouth the paths. check

Nothing odd or suspect about the plug-ins. Well unless your Facebook page is commercial, that Facebook Plugin has no use, but not the issue.

Nope not a clue as to causation

D

DavidKDAuthor

Known Participant

Thanks David! (I've already disabled the Facebook, Flickr and Nikon plugins, not that they were the culprits I imagine; no idea how they got there as I don't use them!)

GoldingD

Legend

Facebook plugin gets installed by default, I think the Nikon one as well.

GoldingD

Legend

Additional reading:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

D

DavidKDAuthor

Known Participant

Thanks... Will get back with answers to the above questions in several hours time.

D

DavidKDAuthor

Known Participant

Here is the system info from LR:Lightroom Classic version: 8.4.1 [ 201909111355-eb9b68f0 ] License: Creative Cloud Language setting: en-CA Operating system: Mac OS 10 Version: 10.14.6 [18G95] Application architecture: x64 Logical processor count: 16 Processor speed: 3.6 GHz Built-in memory: 131,072.0 MB Real memory available to Lightroom: 131,072.0 MB Real memory used by Lightroom: 6,820.0 MB (5.2%) Virtual memory used by Lightroom: 11,334.2 MB Memory cache size: 2,134.3MB Internal Camera Raw version: 11.4.1 [ 291 ] Maximum thread count used by Camera Raw: 5 Camera Raw SIMD optimization: SSE2,AVX,AVX2 Camera Raw virtual memory: 2915MB / 65535MB (4%) Camera Raw real memory: 2940MB / 131072MB (2%) Displays: 1) 5120x2880 Graphics Processor Info: Metal: AMD Radeon Pro Vega 48 Application folder: /Applications/Adobe Lightroom Classic Library Path: /Users/ddd/Pictures/Lightroom 5 Catalog/Lightroom Catalog-2.lrcat Settings Folder: /Users/ddd/Library/Application Support/Adobe/Lightroom Installed Plugins: 1) AdobeStock 2) Aperture/iPhoto Importer Plug-in 3) Facebook 4) Flickr 5) HDR Efex Pro 2 6) Helicon Focus Export 7) Nikon Tether Plugin Config.lua flags: None AudioDeviceIOBlockSize: 512 AudioDeviceName: Built-in Output AudioDeviceNumberOfChannels: 2 AudioDeviceSampleRate: 44100 Build: 12.1x4 CoreImage: true GL_ACCUM_ALPHA_BITS: 0 GL_ACCUM_BLUE_BITS: 0 GL_ACCUM_GREEN_BITS: 0 GL_ACCUM_RED_BITS: 0 GL_ALPHA_BITS: 8 GL_BLUE_BITS: 8 GL_DEPTH_BITS: 24 GL_GREEN_BITS: 8 GL_MAX_3D_TEXTURE_SIZE: 16384 GL_MAX_TEXTURE_SIZE: 16384 GL_MAX_TEXTURE_UNITS: 8 GL_MAX_VIEWPORT_DIMS: 16384,16384 GL_RED_BITS: 8 GL_RENDERER: AMD Radeon Pro Vega 48 OpenGL Engine GL_SHADING_LANGUAGE_VERSION: 1.20 GL_STENCIL_BITS: 8 GL_VENDOR: ATI Technologies Inc. GL_VERSION: 2.1 ATI-2.11.20 OGLEnabled: true GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

GoldingD

Legend

And. one item that often comes up when looking at possible solutions documented online, and in user recommendations, is the possibility that your Lightroom Class preference file is corrupt. This happens. Odd behavior occurs when it happens.

Below are several links on the subject

https://m.youtube.com/watch?v=bARt-hoCc2Q

https://lightroomers.com/replacing-the-lightroom-preference-file/745/

https://www.photoshopessentials.com/basics/reset-photoshop-preferences/

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html

GoldingD

Legend

Also, as you stated that your catalog is on the internal drive. How much free space in % remains on that drive?

D

DavidKDAuthor

Known Participant

1.1 TB

GoldingD

Legend

Please share your system information as Lightroom Classic reports it.

In Lightroom Classic, click on Help. then System Information, then Copy

Paste that in your reply.

Akash Sharma

Legend

Hi there,

Sorry that Lightroom Classic 8.4.1 is crashing repeatedly. That shouldn't be happening, let us make it right.

As Lightroom is running crashing, could you please try importing images from a different location like your desktop and also check what is the destination set to?

Thanks,

Akash

D

DavidKDAuthor

Known Participant

The crashes don't just happen on import. They happen when editing. Images are all on an external drive connected by Thunderbolt 3. Catalog files are all on the internal drive.