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A
arthurl32128405
Inspiring
November 6, 2019
Answered

Lightroom Classic 9.0 cannot find photos on desktop - macOS Catalina 10.15.1

  • November 6, 2019
  • 5 replies
  • 7536 views

I'm having problems importing photos to LR Classic 9.0 from my desktop (macOS Catalina 10.15.1). The "No photos found" error message appears even when I know there are several, or even many dozen, photos there.

Let's say I have just scanned an image to my desktop as a .jpg or .jpeg. The jpg file will show up on the desktop but LR says No Photos Found when I select Desktop as the source. So I move the jpg file into a folder on the desktop and it still cannot be found for import by LR. Very frustrating!

Can anyone help? Thank you!

 

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    This topic has been closed for replies.
    Correct answer arthurl32128405

    After spending 2 3/4 hours in unsuccessful chat sessions, I finally called the Adobe telephone help line. Within less than 15 minutes after connecting with Adobe, a technician solved my problem between LR Classic 9.0 and macOS Catilina 10.15.1 as follows:

    1. Go to macOS: Preferences/Security and Privacy/Privacy/Full Disk Access.
    2. Click on lock to make changes.
    3. Click on "+" to add application.
    4. Choose Adobe Lightroom Classic.
    5. Check the box for Adobe Lightroom Classic.
    6. Click lock to prevent further changes.
    7. Try again to import images from the Desktop.

     

    The above successfully solved my problem. I very much appreciate the assistance of the Adobe technician.

    5 replies

    jillk43983931
    jillk43983931
    Participant
    August 21, 2023

    I have spent a lot of time and frustration on this exact issue~. finally had time to research a bit and your suggestion worked!  Thank you!!

     

    jrk 

    C
    candice07@mac.com
    Participant
    June 23, 2022

    Thank you so much

     

    susang52726729
    susang52726729
    Participant
    September 19, 2020

    Great info.  Solved issue for me.  Thanks!!!

    M
    Melise
    Participant
    May 3, 2020

    PERFECT!!!! Thank you SO much. I spent so much time on this stupid issue. Very grateful!

     

    Melissa

      web1305
      web1305
      Inspiring
      July 26, 2020

      I recently moved to a new-to-me refurbished MacBook Pro (Retina, 15-inch, Mid 2014) running OSX 10.15.5 and moved my files using Migration Assistant.  When I opened Lightroom it wasn't Classic so I went to the Adobe site to download Classic but then could not find my photos.  I spent 2 hours on this site looking for answers and tried several solutions from above and other locations on Adobe's website.  All this was without success, so I initiated a chat session with an adobe tech, which lasted 3 hours (you read that right), and we ended up exactly where we started.  I'm now thinking I will have to use my old computer for Lightroom and my new computer for everything else.  And the very frustrating part about this is that I really didn't want or ask for an "upgrade".  Everything was fine as it was.  But now I'm stuck with having to carry around two computers because Adobe is unable to make an upgrade simple.  

      GoldingD
      GoldingD
      Legend
      July 26, 2020

      Your issue is very different. Please post your own discussion.

       

      When you do include a copy of your system info (in LrC click on Help, click on System Info, click on Copy, paste into your post)

       

      Include the info you have already provided, namely make/type of computer, model, version.

       

      NOTICE THAT THE ABOVE DISCUSSION HAS BEEN ANSWERED. AS SUCH MANY OF US WILL NOT PAY ATTENTION TO A SOLVED ISSUE, WE MAY BE ONLY LOOKING AT UNRESOLVED. CREATE YOUR OWN.

       

       

       

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      November 7, 2019

      Hi Arthur,

      Sorry to hear about the "No Photos Found' error after updating to Lightroom Classic 9.0. Could you please let us know if it happens with some specific images or all images?

      Could you try resetting the preferences of Lightroom and let us know if it helps? https://helpx.adobe.com/in/lightroom-classic/help/setting-preferences-lightroom.html

       

      Regards,
      Sahil

      A
      arthurl32128405Author
      Inspiring
      November 7, 2019

      Thank you, Sahil.

      1. You queried whether the "No Photos Found" occurred with some specific images or all images. Answer: A few image files are scattered singly around my desktop, but many other images exist within the seven folders on my desktop. Right now the error occurs every time I press the Import button for images in the Desktop folder.
      2. I reset LR Preferences, using the article link you sent.
      3. After reseting LR Preferences, the LR Import button still returns a "No Photos Found" error message for my Desktop folder. The same thing happens if I try to import from either the Lightroom folder or the Lightroom Library.lrlibrary folder.

      Until this problem is resolved it appears that I will not be able to import any images into LR from my desktop. Therefore, I appreciate any help you are able to provide.

       

       

       
      A
      arthurl32128405AuthorCorrect answer
      Inspiring
      November 15, 2019

      After spending 2 3/4 hours in unsuccessful chat sessions, I finally called the Adobe telephone help line. Within less than 15 minutes after connecting with Adobe, a technician solved my problem between LR Classic 9.0 and macOS Catilina 10.15.1 as follows:

      1. Go to macOS: Preferences/Security and Privacy/Privacy/Full Disk Access.
      2. Click on lock to make changes.
      3. Click on "+" to add application.
      4. Choose Adobe Lightroom Classic.
      5. Check the box for Adobe Lightroom Classic.
      6. Click lock to prevent further changes.
      7. Try again to import images from the Desktop.

       

      The above successfully solved my problem. I very much appreciate the assistance of the Adobe technician.

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