Lightroom Classic and Camera Raw crashes when using Masking tool

Forum|Forum|1 year ago
June 21, 2024
2 replies
285 views

Lightroom Classic version: 13.3.1 [ 202405311538-6d7c0308 ]

Camera Raw version: 16.3.1

Windows 11

When using the masking tool in Lightroom Classic or Camera Raw the application chrashes and shuts down.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for a problem with software.]

Windows

This topic has been closed for replies.

dj_paige

Legend

What is your GPU (exact make and model)?

J

josn71161010Author

Participant

Good news. The problem is solved.

I'm using a laptop with a Nvidia T500 graphic card.

After changing the GPU Utilization to 'Use for Graphics and compute needs' it works fine.

So my mistake, I probably changed the setup before.

Thank you all.

J

josn71161010Author

Participant

It seems every Adobe app crashes when using an AI dependent tool.

JohanElzenga

Community Expert

Most likely you need to update your GPU drivers.

-- Johan W. Elzenga

J

josn71161010Author

Participant

That's what I checked first but they are up to date. The problem started only a couple of days ago. Before everthing worked fine with the same drivers.

As I mentioned all Adobe apps react the same. After starting a tool that uses AI the application crashes.
I see no entry in the event log.
The logs are sent to Adobe so I hope to get a solution soon.

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