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Participant
June 21, 2024
Question

Lightroom Classic and Camera Raw crashes when using Masking tool

  • June 21, 2024
  • 2 replies
  • 285 views

Lightroom Classic version: 13.3.1 [ 202405311538-6d7c0308 ]

Camera Raw version: 16.3.1

Windows 11

When using the masking tool in Lightroom Classic or Camera Raw the application chrashes and shuts down.

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for a problem with software.]

This topic has been closed for replies.

2 replies

dj_paige
Legend
June 22, 2024

What is your GPU (exact make and model)?

Participant
June 22, 2024

Good news. The problem is solved.

I'm using a laptop with a Nvidia T500 graphic card.

After changing the GPU Utilization to 'Use for Graphics and compute needs'  it works fine.

So my mistake, I probably changed the setup before.

Thank you all.

Participant
June 21, 2024

It seems every Adobe app crashes when using an AI dependent tool.

JohanElzenga
Community Expert
Community Expert
June 21, 2024

Most likely you need to update your GPU drivers.

 

-- Johan W. Elzenga
Participant
June 22, 2024

That's what I checked first but they are up to date. The problem started only a couple of days ago. Before everthing worked fine with the same drivers.

As I mentioned all Adobe apps react the same. After starting a tool that uses AI the application crashes.
I see no entry in the event log.
The logs are sent to Adobe so I hope to get a solution soon.