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J.R. Minniti
Participant
September 29, 2023
Question

Lightroom Classic and Lightroom freeze and I have to restart

  • September 29, 2023
  • 2 replies
  • 390 views

I'm having issues with Lightroom continually crashing. I will get a few photos edited, and then in the middle of creating a filter or adjusting one, it crashes.  I'm going through a client gallery with a few thousand images, and it has probably crashed 50 times in the last 2 days.  I've made sure the app is updated, I've also gone through the restart/uninstall app/restart/reinstall app/restart procedure, no change. 

 

I'm using windows 11 64 bit, and my 2021 ASUS G14 usually has plenty of capability to handle lightroom cloud or classic that is much less taxing than some of the other programs/games I usually run.

 

If anyone can help, I would be appreciative, I'm pulling my hair out over here with the constant crashes. It does not show an error code or anything, it just freezes and I have to force restart with long pressing the power button.

    This topic has been closed for replies.

    2 replies

    GoldingD
    GoldingD
    Legend
    October 4, 2023

     

    just freezes and I have to force restart with long pressing the power button

     

    So, by that, do you mean the entire computer freezes, not just LrC? That you cannot right click on the LrC icon down in the task bar, and close? (force quit)

     

     

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 4, 2023

    Hey @J.R. Minniti. Welcome to the Lightroom Community. I'll help you figure this out.

     

    After the system reboots, check the Windows Event Viewer for crash logs.

    The Asus ROG G14 laptop lineup has integrated Radeon graphics with a discrete Nvidia GPU.

    Set the default GPU for Lightroom & Lightroom Classic following the steps here: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-photoshop-quick-tip/td-p/13504734

     

    Besides Lightroom crashing, check the Processes in the Task Manager (Windows) or unexpected read/write operations.

    To begin troubleshooting, test some variables like:

    • Unplug any external peripherals & use wired input devices.
    • Unplug external drives.
    • Temporarily, unplug extra displays & only keep one active at a time.

     

    Let us know how it goes. Thanks!

    Sameer K

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