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R
rocheller7363
Participant
November 12, 2021
Question

Lightroom Classic and Photoshop Crashing When Opening

  • November 12, 2021
  • 2 replies
  • 142 views

Lightroom Classic and Photoshop will not open on my iMac. I just updated them, so both are up to date.  They flash the opening image and promptly crash without fully opening. I uninstalled and reloaded the Lightroom Classic app, and it did not make a difference. I am on an 2017 iMac OS Catalina 10.15.7.

I had been moving photos back and forth between the two right after updating. Then noticed that I was getting a wierd error message when trying to save the photos in Photoshop to pass them back to Lightroom. The Photoshop edits did not save, and shortly after that, Lightroom crashed. As I said, neither app will now open. 

 

 

This topic has been closed for replies.

2 replies

R
rocheller7363Author
Participant
November 13, 2021

Update: Turns out safari is the only app on my mac I can currently open. So probably a hard drive problem not an adobe one. Thanks for your response!

GoldingD
GoldingD
Legend
November 13, 2021

Normally I would advise to check the folder the LrC is in for a lock file, but your PS fails as well?

 

Time to contact Adobe directly. This site is mostly fellow customers, not Adobe, unless you get lucky.

 

https://helpx.adobe.com/contact.html

 

typically, bottom right, contact us.

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