Participant

Question

Lightroom Classic CC 7.3 update crashes all the time

Forum|Forum|7 years ago
April 3, 2018
55 replies
31772 views

I have big problem with the new update of Lightroom Classic CC 7.3 and it is crashing a lot. It has crashed when I used the Profiles browser and also when I used ordinary presets. I´m not doing anything else with LR but with this new version seems very unstable, the 7.2 was very stable. I have checked so I dont have GPU acceleration on plus I have updated with the latest graphicscard drivers.

One other problem is with the converted development presets is rearranged in a total chaos order. I can not find any logic behind how it is organized. Is there a easy way to have it back in the order I hade it version 7.2. In the filesystem it looks ok but LR is doing something else.

Br

Mats

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marcinb51184367

Participating Frequently

Today, when I opened my LR Classic v 7.2, it display this pop-up window to rate it.

This is the first time I rated it so low (3). Here's my comment (if you can't see it in the screenshot):

Awfully buggy versions LR CC Classic 7.3 and 7.3.1. Adobe support almost non-existent and of no help on Adobe forums. I'm very worried that future versions of Classic will also crash my PC. I've used Lightroom since day one (started with RawShooter) and it has never been this bad!

Marcin

E

eneaomia

Participating Frequently

I have exactly the same experience with ADOBE support simply does not exist anymore !!

For me, the Lightroom 7.3.1 always crashes at different moments

S

sanjeshniw15

Participant

I have figured out the problem, I don't know how these fools at Adobe can't figure this out. If your using a laptop you most likely have 2 graphics cards the built in graphics card and a much better dedicated graphics card, you need to go into hardware settings and set the dedicated graphics card as your default then disable your built in card. Light room and photoshop are trying to use both graphics cards at once causing the program to crash.

V

Viscott

Inspiring

Nope. That's not the problem if you are on a desktop. LR Classic Version 7.2 works perfectly after I rolled back from 7.3.1. They added new features and a conversion process that has caused 7.3 and 7.3.1 to be unusable. And who knows what else they changed under the hood.

K

KBStudio

Inspiring

The Lightroom "Non-Responsive" issue has not been related to USB interfaces on my desktop. I had no problems Imported files from SD cards with versions 7.3 and 7.3.1. I did however, experience "Non-Responsive" behavior when I left the software and then returned to it. Lightroom 7.3 and 7.3.1 would not open. An error message stated that Lightroom was "Non-Responsive". On one occasion it locked up the entire computer forcing a "hard" restart. So although some are having problems with the USB interface, still others are having problems without an easy workaround. It would be nice to see some movement or acknowledgement from Adobe that these other issues are still plaguing these updates.

RawShotNikkor

Participating Frequently

Rather than going to the trouble to uninstall and move back to 7.2, you guys might want to verify whether or not the bug you're seeing is the one where LR crashes shortly after removing a SD card from your PC or removing your USB connected camera from your PC while LR is open (typically, this is the case when you're importing new files).

The reason I say this is because with 7.3.1, LR was still crashing for me but when I tried the very easy workaround to see if removing a SD car or the camera while LR is open, LR stopped crashing and works just fine. The workaround for me is simple. I move my new files from the SD card or from the USB connected camera to my PC BEFORE opening LR (I move them to a temporary folder). I then remove the SD card or camera, then open LR and import my files and work happily with no problems/no crashing.

I'll continue to use this very quick and easy workaround until LR is fixes so it doesn't crash in these cases mentioned above (when removing a memory card or camera while LR is open).

Anyway, you might want to check to see if this is the problem you're having before you waste a lot of time uninstalling/reinstalling. I'm going to keep using 7.3.1 since there are no more crashes when I work this way and it won't slow me down more than 30 seconds or so.

My photography site: https://www.thephotographyhobbyist.com/

W

wireless200

Known Participant

I removed my external SD reader. LR still went non-responsive.

I also have the color-munki display which monitors and adjusts for ambient light changes and a Wacom tablet - both functional hardware fairly common among photographers.

I wonder if we're expected to climb under the desk and remove and do without both of them every time we use LR. Thoughts?

Adobe looking for an update here. It's been a couple of weeks now.

Only good thing is it seems to open back up with no ill effect (right?) after killing the app.

-David

RawShotNikkor

Participating Frequently

No, but like I said "might want to verify whether or not the bug you're seeing is the one where LR crashes shortly after removing a SD card from your PC or removing your USB connected camera from your PC while LR is open"

If people are having this problem and have other peripherals that get connected/disconnected while LR is open, then obviously those people will need to wait for Adobe to provide the final fix. And of course, if people have some other problem that's not even related to what I'm talking about. A problem that never used to be a problem until 7.3 came along. I only notice the problem if LR is open and I then remove my SD card or remove my USB-connected camera so in my situation it's a pretty easy workaround so I just thought I'd mention that in case someone else is in the exact same situation. No harm in trying to help someone else out. I know I would appreciate it if someone had suggested the same thing and I tried it and it worked for me...I'd be happy.

Oh and I need to check mine again. I noticed Windows 10 updated to version 1803 now (was previously 1709). May as well check to see if the same behaviour exists with Win 10 1803. Edit: No luck with 1803. Same problem. Connect a7R III, open LR, import files, remove camera...LR crashes within 30 seconds.

My photography site: https://www.thephotographyhobbyist.com/

jozefg74728001

Participant

It is still very slow. Preset Previews must be turned off. When a new update?

N

nrshapiro

Participating Frequently

I've been having decent luck with 7.3.1. However, I just ran into a bug that I reproduce 100% of the time.

I have a collection that's used for a book that I printed on Blurb, came out great. I wanted to archive the photos and definition into a separate LR catalog, to copy it off to a Blu-ray disc.

Anyway, I'd done it successfully with two other books using 7.3.1. Then I was doing it to my third book, and LR crashed 75% or so into the export. If I export it without exporting the "negatives" it works. But with them, it crashes at the same point each time. And the only thing I can see wrong is that 8 of the negative files had been moved outside of LR, but were brought back in to a different location, via resync. Because they were now elsewhere, LR would not let me resolve the missing locations. I replaced them in the book with the "new" copies. But it still crashes every time when exporting with negatives included.

Unfortunately, LR never produces the Adobe crashlog reporter. I even went and created/edited the key per the Adobe instructions which say I may have it turned off. Still no crashlog. I've had the same crash all three attempts. Windows Error reporting shows:

Faulting application name: Lightroom.exe, version: 7.3.1.10, time stamp: 0x5ad744c8

Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe

Exception code: 0xc0000409

Fault offset: 0x000000000006a508

Faulting process id: 0x3eeb0

Faulting application start time: 0x01d3dfd529272ce3

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 3aca93f4-3884-4c99-939f-8944994afd9d

Faulting package full name:

Faulting package-relative application ID:

A

Anonymous

Version 731 doesn't work better than version 73. Strangely enough, it's stable unless I use DBPoweramp at the same time. Then it becomes unresponsive. The workspace get black and I have to kill the process. The crash report screen doesn't show.

Unfortunately, I have to run DBPoweramp, as a parallel process. Now I must choose LR or DBPoweramp and I'm loosing a lot of time.

Here is part of system information:

Version Lightroom Classic: 7.3.1 [ 1167660 ]

Licence: Creative Cloud

Paramètre de langue: fr

Système d'exploitation : Windows 10 - Home Premium Edition

Version : 10.0.16299

Architecture de l'application : x64

Architecture du système : x64

Nombre de processeurs logiques: 8

Vitesse du processeur : 3,5 Ghz

Mémoire intégrée : 8142,9 Mo

Mémoire réelle disponible pour Lightroom : 8142,9 Mo

Mémoire réelle utilisée par Lightroom : 1589,1 Mo (19,5%)

Mémoire virtuelle utilisée par Lightroom : 1531,1 Mo

Nombre d'objets GDI : 608

Nombre d'objets utilisateur : 2378

Nombre de processus gérés : 1661

Taille de la mémoire cache : 31,7Mo

Révision interne Camera Raw: 933

Nombre maximal de liens utilisé par Camera Raw : 5

Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2

Mémoire virtuelle de Camera Raw: 29Mo / 4071Mo (0%)

Mémoire réelle de Camera Raw: 30Mo / 8142Mo (0%)

Paramètre PPP du système : 96 PPP

Composition sur le Bureau activée: Oui

Affichages : 1) 1680x1050

Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :

DirectX: NVIDIA GeForce GTX 750 (23.21.13.9077)

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic CC

Chemin d'accès à la bibliothèque : C:\Users\Mi\Pictures\Catalogue_Oli\Catalogue_Oli-2-2.lrcat

Dossier des paramètres : C:\Users\Mi\AppData\Roaming\Adobe\Lightroom

Modules installés :

1) Adobe Stock

2) Facebook

3) Flickr

4) HDR Efex Pro 2

5) Module externe de prise de vue en mode connecté Canon

6) Module externe de prise de vue en mode connecté Nikon

Marqueurs Config.lua: None

Adaptateur n° 1: Fournisseur : 10de

Appareil : 1381

Sous-système : 10261019

Révision : a2

Mémoire vidéo : 984

Adaptateur n° 2: Fournisseur : 1414

Appareil : 8c

Sous-système : 0

Révision : 0

Mémoire vidéo : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Kenny Fine

Participant

Went back to 7.2 and seems to be working again. We'll see.

R

resourceful_daydream0D4C

Participant

Lightroom classic cc 7.3.1 slower than ever!

Since the update to version 7.3, Lightroom runs much slower than before. When I start LR, it takes about 3 minutes to see the first photos. After about 5 minutes LR has recognized all directories and looks ready for use.

If I then want to edit a photo, first the workspace is black, in the status line is: "no response" and after about 20 seconds, the image can then be edited.

If I have imported photos, LR will hang completely after a short time and in the status line is again "no response". Then I have to restart LR again.

These problems did not exist before the update to version 7.3. My hardware was not changed.

I've tested all the suggested ways to improve performance. I deleted LR and reinstalled it. All without success.

That's just annoying with software I pay for every month.

Photoshop CC and Adobe Bridge work as before.

My Hardware: Intel Core i5-2300 CPU @ 2.80GHz / 16GB RAM / 64-bit / GPU: AMD Radeon R7 200 Series 2048MB GDDR5 OpenGL 4.5

I'm on Windows 10 Home, 64-bit, version 1709, OS build 16299.371

All drivers are up to date.

I reset LR to version 7.2 and everything is fine again. But that can not be the solution !!

Are we customers being abused by Adobe as a tester now ?? I am not amused

RawShotNikkor

Participating Frequently

"If I have imported photos, LR will hang completely after a short time and in the status line is again "no response". Then I have to restart LR again."

That's exactly the problem I have. Otherwise, it works fine and seems faster than 7.2 and prior.

My photography site: https://www.thephotographyhobbyist.com/

V

Viscott

Inspiring

Save your self the headache and revert back to 7.2. I did yesterday and everything is back to normal and performing perfectly.

M

marcweinberg

Participant

I, too, went back to 7.2. I'm running a late 2013 Mac Pro with 64 gb ram and the latest system. I've been using LR since version 1. This is, by far, the worst version ever. I'm a pro fotog and this wasted a lot of time. V 7.2 is sluggish, but it works.... Please do better, Adobe.

K

KBStudio

Inspiring

Another week and still no solution to the 7.3 and 7.3.1 crashes?

W

wireless200

Known Participant

Have tried every possible thing mentioned in this thread from Resets to reinstall, to list mode, turn off gpu acceleration, upgraded to latest bug fix version, and other things.

Still the same thing - LR stops responding if I walk away from the computer for a while.

RawShotNikkor

Participating Frequently

Those of you that still have the crashing problem (like me - happens shortly after importing raw files, but haven't checked jpg since I never shoot jpg)...if you're on Windows 10, what branch and update are you at? I'm on Windows 10 1709 with the most recent updates - 16299.402. There was an update to Windows yesterday which is what you see below, but the version just before this one had the same problem. Just wondering if there's a problem with this specific Windows version/update and Lightroom 7.3/7.3.1. I know Windows updates have broken other things in Windows like our Pulse Secure VPN client at work. Not necessarily Windows broke it, but a compatibility issue between that version of Windows and certain software. Anyway, just a thought so I thought I would ask to see if others have the same Windows version I have and have the same problem...or maybe more importantly, people that have the same Windows version I have and Lightroom working with NO problems (no crashing).