Skip to main content
Aldelo
Aldelo
Participant
October 25, 2017
Answered

Lightroom Classic CC Crash when changing GPS location of a stack.

  • October 25, 2017
  • 1 reply
  • 313 views

In MAP module. I want to change a single photo location that are currently in the stack of other photo.

The way to do this for me is

  1. Mouse over the pin in the map to make preview pop up of the stack
  2. Change the preview to the image that I want to change location
  3. Drag the preview out (will result in new pin that can drop to other place)

It's was working fine before. But after the new update this is guarantee 100% crash for me.

Currently my work around is to directly change the GPS location on the info tab. Then when the pin is out alone (no number) I can drag it to wherever I want.

So wondering whether this happen to anyone else? Or should I re install the program [Is this the place where I report bug? also when crash the form also hang and I cannot type in any detail only can click the send crash report]

My machine is the old i5-750 with 8 GB of RAM on Windows 10.

This topic has been closed for replies.
Correct answer johnrellis

That's too bad. Please post a bug report in the official Adobe feedback forum: Lightroom Classic CC | Photoshop Family Customer Community . In the bug report, include all the detail you included here, plus the output of Help > System Info.  A full-resolution video screen recording of the entire LR window would also be very helpful (upload to Dropbox or similar and include the sharing link, avoiding Youtube's reduction in resolution).

1 reply

johnrellis
johnrellis
Legend
October 26, 2017

Unfortunatley, I'm not able to reproduce that on my LR 7 (Classic) / MacOS 10.12.6. 

Before you file a bug report, some initial troubleshooting steps:

1. Restart your computer.

2. Reset LR's preferences: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

Sprinkling this magic fairy dust often fixes things when LR goes wonky.

Aldelo
AldeloAuthor
Participant
October 26, 2017

Thank you for your answer. Unfortunately that still doesn't fix my problem.

[But it does make the LR load a lot faster ??]

johnrellis
johnrellisCorrect answer
Legend
October 26, 2017

That's too bad. Please post a bug report in the official Adobe feedback forum: Lightroom Classic CC | Photoshop Family Customer Community . In the bug report, include all the detail you included here, plus the output of Help > System Info.  A full-resolution video screen recording of the entire LR window would also be very helpful (upload to Dropbox or similar and include the sharing link, avoiding Youtube's reduction in resolution).

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices