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Question

Lightroom Classic CC Crashes constantly from the beginning

Forum|Forum|7 years ago
July 9, 2018
7 replies
9185 views

It's an overnight problem. Yesterday (8.7.2018) Lightroom crashes direct after double clicking the icon.

I tried several issues, restart the computer, uninstall Lightroom and re-install it, rename the catalog, so Lightroom has to build a new one, delete the cache ...

Nothing fixed the problem.

My Computer I7, Windows 10 64 bit, 32 GB main memory and this configuration worked until yesterday

Crash or freeze

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C

chantalr23429708

Participant

HI

I am having the same issue... I updated LIghtroom Classic CC yesterday through Adobe's Creative Cloud Program. It worked initially but now it continually tries to open LR in the Develop module and then crashes. Each time I have sent the crash report to Adobe.

I have tried renaming the preview folder, and opening a different catalogue, but no joy. Please can you help.

I am running Windows 10 64-bit

thank you

elleros

Participant

i recently had this same issue. tried every solution avaivalbe, reinstall, cleared cache, new temp admin user, new cat etc. Finally i solved the issue by renaming my preview folder, causing lightroom to generate a new one, then did an over night rebuild of previews. turn out two images was lost - possible moved and one was corrupt, luckily i had backup of said image. Only conclusion i can draw from this is that some how where the preview had been corrupted. since then ive had no issues with lightroom

wolfgangs50454524Author

Participating Frequently

Hi there,

the problem is solved.

Finally i added another SSD to my system, install a clean Windows 10 on it, also install Lightroom and Photoshop - Voila, the system runs fine, now i can switch between the two windows 10 systems.

Thanks for all, who tried to help

Wolfgang

laural43042259

Participant

I am having the same issue, when I remove my external hard drive, with the photos, it doesn't crash, but I need to plug that in for the photos??? what to do?????

GoldingD

Legend

Problem with external hard drive? Possible hard drive going out, could also be the cable between external hard drive and computer. Before buying a new drive try a new cable.

You could also run disk maintenance (like CHDISK) on the drive

Also, how is that external hard drive connected to the computer? Directly to a port on the computer, or thru a hub? If the latter try the former.

tomk3719107

Inspiring

I have exactly the same problem. If I log on as another user on my computer then LR works, but on my own user account (where all my images are) I repeatedly get this crash on startup. The crash dump looks identical to the one posted here. Can anyone help please!!!! I've tried uninstalling and reinstalling LR, manually turned off GPU usage via the prefs file, tried Safe Mode - always the same result.

Sean McCormack

Community Expert

You could try the cleaner tool though to completely remove the CC install.

Use the Creative Cloud Cleaner Tool to solve installation problems

From there download Creative Cloud and install a completely fresh version from scratch.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

wolfgangs50454524Author

Participating Frequently

Also crash

keppn_

Participant

I have the same Problem, but it also occurs in InDesign, Bridge and Premiere.

Windows Eventmanager refers to a Problem with "imshelper.dll". I tried:

- Updates (CC-Apps, Windows, GPU) -> no help

- Resetting Preferences -> no help

- New LR-Catalog -> no help

- Uninstalling CC-Suite, using Adobe Cleaner-Tool, Reinstalling -> no help

Adobes Phone-Support told me to move temporarily to a local admin-account --> that DOES help!
But I just can't deal with moving everything to a new user account right now.

So - any Ideas? I have a ton of work to do and can't get anything done :\

Sean McCormack

Community Expert

Check that you don't need to update graphics drivers; The GPU integration can be the cause of immediate crash on start issues.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

wolfgangs50454524Author

Participating Frequently

I updated to the newest graphic driver, but it still crashes.

Thanks for your help

Sean McCormack

Community Expert

Try this:

Turning off Lightroom’s GPU preferences even when crashing on startup.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

Sahil.Chawla

Adobe Employee

Hi Wolfgangs,

We're sorry to hear about Lightroom crashing, could you please let us know which exact version of Lightroom Classic CC you're working on?

Also, could you please share the event viewer crash logs with us?

Finding useful crash data and Windows Error Reporting (WER) – Aaron Rykhus – News and info on Office client apps

Regards,

Sahil

wolfgangs50454524Author

Participating Frequently

Hi Sahil,

i didn't find any crash report from windows, except one from Bridge

Bridge didn't start either but without a error message, so i de-installed it.

Crash Report from Windows Event Viewer:

Name der fehlerhaften Anwendung: Bridge.exe, Version: 8.0.1.282, Zeitstempel: 0x5a278fae

Name des fehlerhaften Moduls: imshelper.dll, Version: 1.0.0.12, Zeitstempel: 0x5b10054d

Ausnahmecode: 0xc0000005

Fehleroffset: 0x000000000000b32f

ID des fehlerhaften Prozesses: 0x1f40

Startzeit der fehlerhaften Anwendung: 0x01d417aa0d388c58

Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\x64\imshelper.dll

Berichtskennung: bc56ef84-3e1b-40c8-bcde-43e9b2e546f7

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

I also updated the graphics driver to the newest version, but the problem still exists.

I use the newest Lightroom Classic CC from the Photoshop / Lightroom Abo si i don't know which version nr. this is.

By the way - Photoshop itself works fine.

Regards, Wolfgang

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