Skip to main content
R
Regina Melo
Inspiring
July 28, 2018
Question

Lightroom Classic CC not responding in windows 10

  • July 28, 2018
  • 12 replies
  • 18216 views

I've been having lots of problems running Lightroom Classic CC, it's slow, takes minutes to show my editings, does 'not respond' so many times, that editing a photo has become an ordeal. Try to get help from Adobe customer service but it's impossible to get a hold on them. What a nightmare! What a disappointment!

Is anybody there who can help me?

Thank you

Moderator: Moved from Adobe Creative Cloud​ to Lightroom Classic CC — The desktop-focused app​

    This topic has been closed for replies.

    12 replies

    Show previous replies
    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    July 29, 2018

    Hi Regina, Many times when there is low resource it's impossible to work with your computer, especially if the application you are using is large. Your resource may be limited from go, or otherwise become limited with the presence of viruses, or storage of many large files over time. When there is limited space your startup will be very slow, the program will run slowly, and saving will be very slow, and because you are operating at a faster speed than the software is, you will constantly get the "not responding" notification. Therefore you will first need to find out if you have in excess of 2GB (my estimation for efficient work) of hard drive space available, and at least 12GB RAM memory. The more hard drive space you have the more virtual memory there will be and the more efficient your software will become. Lightroom Classic system requirements will give you information on the minimum for installation. You will want to have in excess of the minimum for efficient usage.

    If your resources seem ok, or the hard drive seem to be unexpectedly full, you may want to check if you virus protection is working properly. If the space on your hard drive is limited then you might want to store some of your files on a flash drive.

    I am not sure if this might be true in your case, but during a recent large Windows 10 update, I started getting "Not Responding" from some of my applications. After the installation of the update, this issue was corrected.

    I hope this helps.

    Best wishes

    JG

      R
      Regina MeloAuthor
      Inspiring
      July 29, 2018

      Hi JG!

      Thank you for taking the time to write me all this information. I will try it, but it seems so complicated to me... I will let you know if it works.

      Enjoy your Sunday!

      jacquelingphoto2017
      Community Expert
      jacquelingphoto2017Community Expert
      Community Expert
      July 29, 2018

      Thank you.

      I'll try to make it easier for you.

      To see the size and amount of space available on your hard drive,

      1)  Open the file explorer.

      2)  At the side bar, click on "This PC".

      3)  At the bottom of the progress bar of the "Local Disc" you will see its size and the amount available. Otherwise right click on the "Local Disc", then click "properties".

      For the other Information

      1)   At the bottom of your display monitor, in the search field beside the windows icon, type "system information". A window will open with all the information about your system.

      2)  Scroll down until you see the processer information, and further down for  "total physical memory with a number followed by GB (eg 4.00GB)". Below that you will see "Available Physical Memory, and the amount of Memory available in GB beside it. This is the amount that is relevant.

      Lower down you will also see the amount of "Available Virtual Memory".

      You can now compare the information gathered from your computer with required resource as per above information by me.

      I hope this will makes it easier for you.

      You too have a blessed Sunday.

      JG

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 28, 2018

        reset your preferences - https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

        R
        Regina MeloAuthor
        Inspiring
        July 28, 2018

        Hello!

        Thank you for trying and help me (nobody else did). I try this, and let you know.

        Have a great weekend.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices