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rahloff
rahloff
Participant
February 28, 2019
Question

Lightroom Classic CC Sync not working (grayed-out)

  • February 28, 2019
  • 2 replies
  • 6913 views

Hi,

I recently bought the photography package and am not able to sync my photos because the option is grayed-out.
Any idea how to fix that?

Cheers

DEBUG LOG:

Lightroom Classic version: 8.2 [ 1204643 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10

Version: 10.0.17763

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.6 GHz

Built-in memory: 16334.9 MB

Real memory available to Lightroom: 16334.9 MB

Real memory used by Lightroom: 565.5 MB (3.4%)

Virtual memory used by Lightroom: 773.0 MB

GDI objects count: 701

USER objects count: 1876

Process handles count: 2951

Memory cache size: 0.0MB

Internal Camera Raw version: 11.2 [ 134 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 6MB / 8167MB (0%)

Camera Raw real memory: 6MB / 16334MB (0%)

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: AMD Radeon (TM) R9 390 Series (22.19.162.4)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

Library Path: E:\Libs\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\Tobi\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Facebook

3) Flickr

4) LogiOptions

5) Nikon Tether Plugin

Message was edited by: Mod to remove unneeded text.

This topic has been closed for replies.

2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
February 28, 2019

To sync from Lightroom Classic to the cloud, you need to have at least one synced collection. However, not having such a collection should not stop you from syncing, because you could have images that need to be synced from the cloud to Lightroom Classic. You have not defined a location for these images in the preferences, however. Maybe that is what stops Lightroom from starting sync.

-- Johan W. Elzenga
rahloff
rahloffAuthor
Participant
February 28, 2019

Thanks for the suggestions.

I indeed try to sync photos from the cloud to Lightroom Classic. I just checked and there should be around 5000 successfully synced images from another machine.

I also specified the sync location but sadly that did not fix the problem.

Just Shoot Me
Just Shoot Me
Legend
February 28, 2019

LR Classic does NOT work that way. It can only sync from Collections from ONE catalog on ONE computer. So If you have Synced up LR on some other computer, your terminology "Machine", that is the reason you can't sync DOWN from the net those 5000 images.

One Catalog from One computer up or down from the Web system or multiple Mobile Devices running LR CC Mobile, Android or iOS.

But I don't have that problem on my iMac. Even though my Win 7 PC is synced up to the web/mobile system the option to Start syncing from the iMac is still available, Not Greyed Out.

Do you have an Active, Valid, Internet connection on that system? And No AV or internet security system blocking access to the internet?

Just Shoot Me
Just Shoot Me
Legend
February 28, 2019

Do you have a collection with images in it that is marked to be synced with the mobile/web system?

A collection needs that little icon on the left for sync to become active.

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