Lightroom classic cloud issue (windows)

Question

Hi!I just subscribe my lightroom plan (still in 7day trial period). But I have issue with my Lightroom classic cloud. It said that it trying to connect with server. I already re-install the app for multiple times but still doesn't work. I saw multiple thread regarding this issue but I cannot find the newer one. Anyone can help me with this issue?

Sameer K · Answer

Hey, @finaarssei15. Welcome to the Lightroom Community. I'll help you figure this out.

We can use the diagnostic report to learn more about this. In Lightroom Classic, go to Preferences > Lightroom Sync Tab > Press and hold the ALT/OPT Key to generate a Diagnostic report. Upload the report to any cloud file-sharing service and share the link here, or send it to me in a direct message from my profile.

You can also check Lightroom Web (https://adobe.ly/4eF2E7u) and see if the page works. Also, test by disabling any VPN or firewall apps and services that can control how your computer connects to the Internet.

Awaiting to hear from you. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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