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ostettd
ostettd
Known Participant
October 28, 2020
Question

Lightroom Classic Consistently crashing after newest update (10.0)

  • October 28, 2020
  • 5 replies
  • 428 views

I'm on a 2018 Mac mini, 3.2 GHz 6-Core Intel Core i7, 32 GB RAM.

 

I can't remember the last time Lightroom has crashed on me - it must have been 5+ years. I was on it all day yesterday with the new update, and had no issue. I worked for about 1.5 hours this morning, when all of a sudden, it crashed. Upon reopening and switching to the adjustment brush, it crashed. It seems every time I switch to the brush and go between (-) and (+) it will crash. Sometimes it takes longer than other times, but it doesnt go over a minute or 2...

 

It's unusable right now, and I have a super tight deadline! I would downgrade, but I did a ton of edits with the new color grading tool! Any help is appreciated!

    This topic has been closed for replies.

    5 replies

    FLOSSY PHOTO
    FLOSSY PHOTO
    Participant
    November 1, 2020

    Exact same issue here. 

     

    Since the new update, consistently freezing the entire computer and causing it to restart. So incredibly disruptive and terrible for the hard drives probably! Looking for a solution ASAP. 

    C
    Christopher5C26
    Participant
    October 30, 2020

    Same issue here with crashing.  It keeps saying "Loading..." and won't do anything.  Files won't export.  Closing Lightroom and reopening constantly. 

    stawarz
    stawarz
    Participating Frequently
    October 30, 2020

    Following too, previously Lightroom Classic was plenty solid for a whole day's work, now, I'm lucky to go for 20mins without it crashing out.

    D
    defaultvqwr5qcok34y
    Participant
    October 28, 2020

    I'm following along because I just updated today to the newest update LR 10.0 and having the same issue, unexpectedly crashing and causing my entire computer to restart. I can't even do anything in the software, it just freezes and crashes. Hoping the Adobe team is going to have a new update that fixes this asap because the software is completely unusable right now for me and I have deadlines for editing as well. 

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 28, 2020

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

    https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

      

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

      

    Another step is to try to reset the Lightroom preferences. 

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

      

    If this doesn't help we need more informations about your environment. 

    • Which operating system do you use? 
    • Which version of Lightroom do you use? 

    Please post the exact version and not only phrases as "recent", "latest" and so on. 

      

    Do you get an error message? If yes, please post the exact message or an screenshot.  

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    ostettd
    ostettdAuthor
    Known Participant
    October 28, 2020

    Hey there Axel,

     

    Yes, that seems to have fixed the issue, but now Lightroom is so much slowler for most tasks. I don't understand how it was working for me perfectly fine yesterday! I hope Adobe is on this to fix, and not just write off the issue. It's not like my machine is that old... (2018).

     

    I'm going to try and use Auto, instead of the full Custom setting. Hopefully I can at least use that...

     

    Thank you for the reply

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