Lightroom classic continually crashes, saying corrupt file, can't find file etc! I have NO access to my images

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LrC is not working with its existing catalogue….. keeps saying corrupt, it makes copies, I delete.lock files and nothing changes…...im really sick of praying that LrC will work, its been like this for two days this week with tons of glitches and I can't access anything…. my clients are not happy!

PLEASE HELP X

dj_paige

Legend

Yes, sorry for the delay in responding.

A corrupt catalog that cannot be repaired is a serious issue, and I doubt it can be fixed. Sometimes the catalog file can be sent to Adobe and see if they can repair it, but there’s no guarantee and the probability of success is low. Some types of corruption can never be repaired. You need to restore a recent backup of your catalog file and use that. There is very likely no other solution.

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Jacqueline PorteousAuthor

Participant

hi,

thanks for those fix options xx

I’ve tried them all to no avail….. yesterday and the day before I must have spent the best part of 6 hrs researching how to fix it as well as trying to actually fix it…. Please help me fix this x

Jacqueline

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Anshul_Saini

Community Manager

Hi @Jacqueline Porteous,

Sorry for the delayed follow-up here, especially after you’ve already spent so much time trying to recover access to your work.

Since you’ve already tried the troubleshooting Claire suggested, I don’t want to send you through the same steps again.

Lightroom Classic 15.6 has been released since your last reply. If you haven’t already, please update to 15.6 and let us know whether the catalog still shows the same corruption/error messages.

If it does, please try opening Lightroom Classic while holding Option (macOS) / Alt (Windows) and select your catalog. Enable Test integrity of this catalog before opening it.

If Lightroom still cannot repair/open it, please also let us know whether you have a recent Lightroom catalog backup that opens successfully.

Finally, please share the exact error message or a screenshot of what Lightroom currently shows. That will help us determine the next step without having you repeat the troubleshooting you’ve already done.

Best,
Anshul Saini

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Claire H.

Community Manager

Hi @Jacqueline Porteous, Thanks for reaching out to the Lightroom Classic Community Forum! Let's try a few things and see if we can get your LrC running smoothly.

Check for Lock Files: Ensure that no lock file exists for the catalog. If there is a lock file, quit Lightroom Classic and delete the lock file.

Attempt to Open the Catalog: After deleting the lock file, restart Lightroom Classic and try to open the catalog again.
Check Disk Space: Verify that there is sufficient disk space available on the machine. Lack of space can lead to issues with catalog access.
System Restart: restart the computer and then attempt to open Lightroom Classic again.
Reset Lightroom Classic Preferences: Please refer to this Helpx article for steps. https://adobe.ly/3HsQXpA It is recommended to back up your catalog before resetting preferences. You may refer to this article for more information: https://adobe.ly/4dW8vqF.

If none of these steps work, we can continue to troubleshoot the issue. I hope this helps! ^CH

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