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N
nedra220975537r4e
Participant
January 21, 2024
Question

Lightroom Classic crashes and shuts down often

  • January 21, 2024
  • 2 replies
  • 158 views

I’ve been experiencing frequent freezing up and shutting down in LrC, most often when I scroll through and looking at potential “presets” on L panel of LrC window OR when using the masking feature in R panel. Slow response and freezing happens often if I add several masking sections. I’ve used LrC and PS regularly over the past year and hardly ever experienced freezing/shutting down until the past month or possibly since the masking feature was added? Here are the specs for my newest computer and I was expecting better performance than this:

HP Elitebook

Processor: AMD Ryzen 7 PRO 7840U w/ Radeon 780M Graphics     3.30 GHz

RAM: 32.0 GB (31.3 GB usable)

System Type: 64-bit operating system, x64-based processor

Windows 11 Pro

 

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    2 replies

    GoldingD
    GoldingD
    Legend
    January 21, 2024

    And can you post what you have in /preferences/performance/

     

    example:

     

    GoldingD
    GoldingD
    Legend
    January 21, 2024

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

     

    example:

     

    Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 2.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 65243.7 MB
Dedicated GPU memory used by Lightroom: 8624.8MB / 8032.0MB (107%)
Real memory available to Lightroom: 65243.7 MB
Real memory used by Lightroom: 7499.4 MB (11.4%)
Virtual memory used by Lightroom: 16013.5 MB
GDI objects count: 1884
USER objects count: 4079
Process handles count: 7890
Memory cache size: 0.0MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1262MB / 32621MB (3%)
Camera Raw real memory: 971MB / 65243MB (1%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 3070 (31.0.15.4633)
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\My Photography\Events\Aviation\Airshows\NAF El Centro Air Show 2011\Air Show 2011-v13.lrcat
Settings Folder: C:\Users\DavidsLocal\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Aurora HDR
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