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L
Lary B
Participant
January 23, 2024
Question

Lightroom classic crashes/ locks up.

  • January 23, 2024
  • 3 replies
  • 436 views

When I open LRC it displays an old catalog , then locks up. I have unistalled and deleted my preferences . Then installed the new program from Adobe when the same result. I have copied a systemCompatibility report > ( shown below.) What is this blocklist mean or do?

 

 

    This topic has been closed for replies.

    3 replies

    GoldingD
    GoldingD
    Legend
    January 23, 2024

    Bring up your copy of the Adobe Creative Cloud Desktop App a.k.a Creative Cloud Desktop. Select the Apps button, then mouse hover over your copy of Lightroom Classic (assuming we are talking classic) and notice the version. Is this what you see (or similar):

     

    Do you have v 13.1, if not what version.

     

    I have no idea why you are showing files related to Adobe After Effects. A file structure for a folder a catalog is in will look more like:

     

     

    L
    Lary BAuthor
    Participant
    January 24, 2024

    Thanks All

     

    I used the method of changing the catalog before opening.  My  Lightroom Classic is now working.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    January 23, 2024

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s?

     

    Rikk Flohr: Adobe Photography Org
    L
    Lary BAuthor
    Participant
    January 23, 2024

    Thanks for responding

    I do have another email <REMOVED>. I don't use it much and don't remember using it for Adobe.
    I do show something in my Adobe Crash Processor. It won't let me open the file to view the contents.
    If you need any more information just let me know.
    The other LightRm works but doesn't have the file capabilities .

    Lary Becher

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    January 24, 2024

    I found no crash reports there either. 

    When you see the crash dialog again, fill it out and screenshot it prior to sending it. Then share the screenshot. Thanks!

    Rikk Flohr: Adobe Photography Org
    T
    Thor Egil Leirtrø
    Known Participant
    January 23, 2024

    Press the Alt key while starting Lightroom and it will prompt you for which catalogue file to open.

    Thor Egil LeirtrøFreelance concert photographer - thoregilphoto.com
    L
    Lary BAuthor
    Participant
    January 31, 2024

    Thanks Egil

    After switching to another catalog it finally started to work correctly. I deleted the bad catalog.

     

    Thanks again.

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