Lightroom classic crashes on start just after announcing a new version

Question

Hi

I'm french, but I guess I'll have more help in english :

Lightroom was working just fine the last time I used it, maybe 8 days ago. And whereas I had time for developping some RAW this week-end, I can't use it anymore.

Just after showing a windows announcing "new update version" with the list of the evolutions", it crashes.

I tried to :

- reset the preferences

- open LR by another catalog

- desinstalle it > I can't, it opens a windows of "Creative cloud desktop" then it crashes too

- Clean up my temporary files

- Restart and install the updtates of my PC.

Nothing worked

I tried to update eveything for my adobe account, it says "impossible to charge the update actually"

I had the last version of ligthroom classic until there (I see 13.2, but before or after the update ?)

Professional windows 10, 22H2version
Nothing changed on my computer since the last opening, not even a windows update (I did it just now)

I tried to open photoshop for editing a screenshoot of the last window I see on LR before the crash but.... Photoshop crashes too at the openning !
(the last windows is joined)

(I use LR classic at work too, on another computer and it worked fine today. But I've had just a little windows about the update, not the larger one listing the evolution, strange....)

Someone got a solution ?

Thanks

Aurelie27707230bhn3 · Accepted Answer

I don't dare try to install a again LR without having uninstalled, it because even to go back to a earliest version, Adobe asks to be sure to uninstall the previous one in their help tutorials....

The probleme solved itself, like it happened itself.
It might have been a trouble from Adobe side which have been corrected in the last hours (because I tried again yesterday late at night and it still was crashed)

GoldingD · Answer

desinstalle it > I can't, it opens a windows of "Creative cloud desktop" then it crashes tooSo, are you saying that your copy of the Adobe Creative Cloud Desktop will not start? I am referring to the app below (note that I have the App button selected, and I am in the All Apps display)

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