Hey guys, I'm stumped on this one. I've done everything I can think of to diagnose and I can't get LR to stay open. I'm on Windows 11 on a very fast machine. What's happening: I open Lightroom Classic and within about 15 seconds, it just force closes. I can't see anything in Event Viewer that tells me what exactly caused the crashed. What I've done: Uninstalled and reinstalled LR, CC (using the AdobeCreativeCloudCleanerTool as well) Diasabled GPU in preferences Updated C++ Redistro's Updated all drivers Repaired Windows Memory Scans/DISM/Hard Drive checks (all clear) Rolled back Windows Update What else can I try? [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

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Question

Lightroom Classic crashes shortly after opening

Forum|Forum|1 year ago
July 9, 2024
8 replies
1979 views

Hey guys,

I'm stumped on this one. I've done everything I can think of to diagnose and I can't get LR to stay open. I'm on Windows 11 on a very fast machine.

What's happening: I open Lightroom Classic and within about 15 seconds, it just force closes. I can't see anything in Event Viewer that tells me what exactly caused the crashed.

What I've done:

Uninstalled and reinstalled LR, CC (using the AdobeCreativeCloudCleanerTool as well)
Diasabled GPU in preferences
Updated C++ Redistro's
Updated all drivers
Repaired Windows
Memory Scans/DISM/Hard Drive checks (all clear)
Rolled back Windows Update

What else can I try?

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

Windows

This topic has been closed for replies.

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toddsipesAuthor

Participating Frequently

UPDATE #2: I got it working--sort of. I used my catalog backup from a few months ago. LR said it was corrupt. I attempted to repair it a few times (LR kept force-closing during the repair process). I finally got it repaired though. I can now look through photos and make some small edits. However, whenever I try to syncronize a folder, it force-closes again. Is there a log file I can provide from somewhere to help diagnose?

AxelMatt

Community Expert

See here: Submit a crash report for Adobe Photoshop and Lightroom

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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toddsipesAuthor

Participating Frequently

Done!

GoldingD

Legend

While LrC just closes , that might not be seen by the pertinent app as a crash. I notice you did not state that you get a crash report to send on to Adobe.

https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Also, while you state that you have looked in the Event Viewer, and fond nothing on point. And as I would suspect the event viewer may show a overheat. Can you still (anyway) eliminate a possible computer overheat going on. Either CPU or GPU, and any dust bunnies at CPU, GPU, PSU (some overlook that one) and Inlets/outlets. Oh, and if you have that computer opened to look (desktop???) anything odd with the GPU? Remember LrC is a resource hog, overheat can effect it badly.

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toddsipesAuthor

Participating Frequently

No temperature issues. I'm running a watercooled Nvidia 4090 (about 56 degrees) and watercooled CPU (about 36 degrees).

I sometimes get the crash report dialog (which I've submitted multiple)--but most times LR just force closes.

GoldingD

Legend

Where do you keep your catalog? What hard drive, And when you attempted a new catalog, was that on the same drive?

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toddsipesAuthor

Participating Frequently

I'm running 4 m2 SSD's. The catalog is located on F: and all of my photos are on my Synology, mapped as the P: drive.

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toddsipesAuthor

Participating Frequently

UPDATE: I bit the bullet and did a fresh install of Windows, Adobe CC, & Lightroom. Same friggin problem. I even downgraded to Lightroom 13.1 and used a backup Catalog from a couple months ago and it's still force closing.

I'm ripping my hair out. What else can I try to figure out the root cause?

GoldingD

Legend

Was LrC working previously on this computer?

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toddsipesAuthor

Participating Frequently

Yes, no issues before.

dj_paige

Legend

Reset preference file.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

JohanElzenga

Community Expert

Did you try starting Lightroom Classic with a new catalog? This could be caused by catalog corruption.

-- Johan W. Elzenga

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toddsipesAuthor

Participating Frequently

Yes, didn't work.

AxelMatt

Community Expert

If all steps you've done failed try to create a new user account with Admin rights or an new Admin account:

Adobe troubleshooting: Creating an admin account in Windows

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post. If this isn't possible, type 'msinfo' into the OS search field and then share the results here.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo