Lightroom Classic crashes when changing printer/page

It suddenly started working, I assume it was something with Windows...all I did was allow WIN10 to install updates...everything else I tried failed.  But now it works.  Mysterious

Time to contact Adobe Customer Care.

After further testing, it does NOT work when I change WIN10 users, still crashes when trying to change printer settings, or change printers.  I even created a new user.  I also uninstalled all the Creative Cloud apps, then rebooted, then installed ONLY LR Classic, and still it crashes.  Best I can come up with is to export files and print from a different application...

I was in error, when using a different WIN10 user, it allows me to change the printer, but not any printer settings (like paper source), it still crashes. I did indeed delete (not reset) the Preferences, both on it's own, and as I unistalled/reinstalled LR.  I even rebooted after uninstalling to see if that would help....

So, when using a different local user account on your PC, Lightroom Classic behaves. Sounds like an issue with your local account.

Now, one solution is to create a new local account, copy any files needed from the old account into the new one, (hopefully nothing that is damaged), reset various bits of software, like  e-mail, etc etc.

Another is to dig in and find what is broke. Something unique to your user account.

Now one file that would be found in your user account specific folders is the Lightroom Preferences file. Apparently you already reset this file. By resetting, Adobe means deleating and letting Lightroom recreate. The link provided by Adobe employee  Nikunj gave the steps. But I just have to ask a question, I cannot assume. That is resetting as in deleating and recreating is what you accomplished correct? As opposed to reverting preferences to defaults (wrong)

 The preference file can get corrupted and cause all sorts of wired buggy behavior, hence a favorite possible fix.

Since last post, I changed to a different WIN10 user, LR worked fine (at least I could change printers).  Then returned to my user, cleared the print queue for all printers (I did have one printer that stopped printed due to ink issues), then uninstalled all Creative Cloud apps, and all printers, then reinstalled printers and LR classic only.  Still, even with default catalog, cannot change printers, crashes when tries to send print job, it appears. 

System Info:

Lightroom Classic version: 8.4.1 [ 201909111355-eb9b68f0 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17763
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.9 GHz
Built-in memory: 12199.0 MB
Real memory available to Lightroom: 12199.0 MB
Real memory used by Lightroom: 943.6 MB (7.7%)
Virtual memory used by Lightroom: 1020.3 MB
GDI objects count: 1130
USER objects count: 2256
Process handles count: 2302
Memory cache size: 184.8MB
Internal Camera Raw version: 11.4.1 [ 291 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 248MB / 6099MB (4%)
Camera Raw real memory: 248MB / 12199MB (2%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 620 (25.20.100.6373)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\john\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\john\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 5917
Subsystem : 84a6103c
Revision : 7
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speaker/Headphone (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 620
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 25.20.100.6373
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 25.20.100.6373
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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While you did  state  v8.4.1, please  post your  sys info anyhow. In lightroom click on Help, then System Informstion, then Copy. Paste into a reply

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Try logging on to your computer using the admin account. See if a Lightroom then behaves. If it does, login as another local user (create a new account if you have none other than your old one). Test again. If both work, then perhaps your old user account has issues (replace)

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Hi there,

We apologize for the issue you are facing with Lightroom crashing while trying to change printers.

Would you mind sharing the version of Lightroom you are currently using by going to the Help menu > System info?

Since you have uninstalled and re-installed the printer and updated the drivers, you can try to reset the preferences for Lightroom and check if that works?

https://helpx.adobe.com/in/lightroom-classic/help/setting-preferences-lightroom.html

Note: Please backup your presets, brushes, etc. before resetting the preferences.

Regards,

Nikunj