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PhotoW1
Known Participant
September 3, 2023
Question

Lightroom Classic Crashes when Syncing AI Edits Across Multiple Images

  • September 3, 2023
  • 2 replies
  • 2010 views

Ever since the latest update, Lightroom Classic crashes 90% of the time when syncing edits from one image to another/multiple if there are AI edits there. It freezes the entire program, then crashes. When I open the program again, a random, previously edited image will come up as last worked on, and, when going to attempt syncing again, all the sync options are the same except that masking options have been deselected.

 

I reported this to the Adobe customer chat and went through most of their checks. Not my graphics card, OS, or other hardware, but I'll provide them anyway:

 

Windows 11

RTX 3070 (laptop) with latest update (first place I checked)

 

Any help would be appreciated.

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
September 3, 2023

Are the filenames very long filenames?

ABAMBO | Hard- and Software Engineer | Photographer
PhotoW1
PhotoW1Author
Known Participant
September 3, 2023

Nope, just the standard file names from the Sony a7IV.

Rikk Flohr_Photography
Community Manager
Community Manager
September 3, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org
PhotoW1
PhotoW1Author
Known Participant
September 3, 2023

It's never prompted me for a crash report. It just repeatedly crashes, then opens to old image as if I never edited anything during the previous session. The edits are all there (except for the new syncs), but the program acts as if the previous session never existed.

PhotoW1
PhotoW1Author
Known Participant
September 3, 2023

If it would give me the option for submitting a report, I would, but it's never asked me. It just acts like the previous session never existed and selects the last image from the session before that.