Known Participant

Question

Lightroom Classic Crashes when Syncing AI Edits Across Multiple Images

Forum|Forum|2 years ago
September 3, 2023
2 replies
2010 views

Ever since the latest update, Lightroom Classic crashes 90% of the time when syncing edits from one image to another/multiple if there are AI edits there. It freezes the entire program, then crashes. When I open the program again, a random, previously edited image will come up as last worked on, and, when going to attempt syncing again, all the sync options are the same except that masking options have been deselected.

I reported this to the Adobe customer chat and went through most of their checks. Not my graphics card, OS, or other hardware, but I'll provide them anyway:

Windows 11

RTX 3070 (laptop) with latest update (first place I checked)

Any help would be appreciated.

Windows

This topic has been closed for replies.

Abambo

Community Expert

Are the filenames very long filenames?

ABAMBO | Hard- and Software Engineer | Photographer

johnrellis

Legend

"I don't know why it thinks I'm using Windows 10 - I have 11 Pro version 22H2."

"Operating system: Windows 10 - Business Edition
Version: 10.0.22621"

It's a LR buglet that's never been fixed -- it's showing the correct technical version number but the wrong marketing label.

PhotoW1Author

Known Participant

You could try rebuilding the file that stores the computed versions of the AI masks -- there have been a few reports of that getting corrupted due to software error.

1. Do Catalog Settings > General > Show to open File Explorer on the catalog folder.

2. Exit LR.

3. Move the file "<catalog>.lrcat-data" to your desktop.

4. Start LR.

5. In Library, select all photos and do the menu command Photo > Develop Settings > Update AI Settings. This will recompute the AI masks and store them in a new "<caatalog>lrcat-data". It may take a while depending on how many photos have masks.

Before I do that, will I need to review each and every photograph to ensure that the masks were computed properly? This project has a deadline, so I want to ensure that I can submit these to the client by then instead of redodoing each photo.

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org

PhotoW1Author

Known Participant

It's never prompted me for a crash report. It just repeatedly crashes, then opens to old image as if I never edited anything during the previous session. The edits are all there (except for the new syncs), but the program acts as if the previous session never existed.

PhotoW1Author

Known Participant

If it would give me the option for submitting a report, I would, but it's never asked me. It just acts like the previous session never existed and selects the last image from the session before that.

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