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AndyGourock
Participating Frequently
February 22, 2024
Question

Lightroom Classic crashes when using Masking tool

  • February 22, 2024
  • 2 replies
  • 1024 views

Hi,

 

Have installed LR classic on a laptop that exceeds minimum requirements for LR. Version is 13.2

 

When trying to use the masking tool, it loads up the startup screen and immediately crashes. I have spent hours researching this - turning off GDU acceleration, updating latest drivers, changing preferences etc with no success. The cloud based version does the same thing.

 

Details are:

 

Device name DESKTOP-N46R2RL
Processor Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 9CB016DB-9E9B-4477-B297-4F17CF5C2996
Product ID 00330-52381-61218-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 11 Pro
Version 22H2
Installed on ‎24/‎07/‎2023
OS build 22621.3155
Experience Windows Feature Experience Pack 1000.22684.1000.0

 

If anyone could suggest any more things to try, I'd appreciate it. Am on the 7-day trial, so will be dumping this if I can't get it resolved.

 

Thanks.

 

 

    2 replies

    GoldingD
    GoldingD
    Legend
    February 22, 2024
    When trying to use the masking tool,

    Any mask? Or just the AI ones like Subject, Sky, or Background?

    A
    AndyGourockAuthor
    Participating Frequently
    February 23, 2024

    Hi and thanks for the response.

     

    This happens when I click on the "Masking" icon - it starts to load up, shows a splash screen then 2 seconds later it crashes. I don't even get to the point that I can try any tools! You asked for my GPU details - see below - it's a laptop so using onboard graphics. Are you saying that a 2023 HP Elitebook isn't up to the task of running any of the Adobe programs?...

     

    Andy

    GoldingD
    GoldingD
    Legend
    February 25, 2024

    Thank you for your continued input - much appreciated!

     

    Have went through all of the steps for resolving this issue and none of them have worked. Still crashes exactly the same every time!.....man this is killing me!


    Time to actually contact Adobe.

    GoldingD
    GoldingD
    Legend
    February 22, 2024

     

     laptop that exceeds minimum requirements for LR. Version is 13.2

     

    vs

     

    Processor Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz

     

    vs

     

    Processor Intel® or AMD processor (2 GHz or faster with SSE 4.2 or later and 64-bit support)

     

    from (Ref 1). So wondering if LrC v 13 should have installed at all, and if more than masking fails, probably anything AI.

     

    Also

     

     turning off GDU acceleration, updating latest drivers, changing preferences etc with no success

     

    That brings up the question, what GPU do you have? what GPU driver version? Bring up /help/system information, and copy this section (and reply with it):

     

    Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 3070 (31.0.15.5123)
Init State: GPU for Export supported by default
User Preference: Auto

     

     

    Ref 1: Lightroom Classic system requirements | Adobe

     

     

     

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