Lightroom Classic crashing almost all the time, possibly because of corrupted adobe shared components
Have been having a lot of crashes with LRc 15.4.1 for a week or so. Currently the situation is so bad, that moving from library to dev the app crashes every time. I’ve been sending a lot of crash reports. I’ve also tested multiple files from different cameras over past 20 years, the issue stays.
I’ve also tested downgrading LRc, issue doesn’t go away. I also tested the other Lightroom, Photoshop, Bridge and Bridge (beta) - all crashing equally the same, when changing to dev/edit or in case of bridge an ps, just opening any raw file. This suggests that the problem is somewhere in Adobe shared runtime stack that is used by all of the apps.
I also repaired Creative Cloud installation, no help. Files can be opened just fine in any other capable app.
I created new catalogs to see if it was catalog corruption, but it is not.
I have gone through all the usual Windows error checkings, sfc, dism, chkdsk, even the memory check. no problems there. All my other apps and even games work fine.
Windows 11, all up-to-date. Nvidia drivers, updated - yesterday (studio drivers) (didn’t help).
Analyzing all the issues with the tools that are available in Windows it seems that the issue is as follows: a component is not handling memory properly, causing: RADAR_PRE_LEAK_64 - and getting terminated by Windows RADAR (memory leak protection). I can see this leak when LRc freezes, it just runs up to 20G of RAM usage or thereabouts and then usually after a moment the crash report dialog appears. And that’s not even close to my limits of RAM.
The problem is triggered by looping AgRedeye_load over and over, 20-40+ times (different per crash). It fails, because “ zip_source_win32handle_create” cannot access a zip file (either the file doesn’t exist or is corrupted, or the function has an error - can’t tell, don’t have access to source files). At least once it propagated to LUA and crashing it and killing LRc.
Now, of course i was wondering, if this is caused by some change in Windows defender, but disabling runtime checks, folder access checks etc didn’t change and it’s logs don’t show any action anyway, so it was not blocking adobe libs or any adobe related files.
Anyway. This has been going on for a week or so. During that time I believe there was a win11 update (hmm, maybe 2), camera raw update and maybe creative cloud update. so the issue comes from one of those, possibly.
I uninstalled 2 of the latest Windows updates, but it didn’t solve the problem. I downgraded LRc, but no change. I can’t downgrade Camera Raw (creative cloud has no option for that), so I can’t test that.
I also can’t downgrade Adobe shared libs.
I can’t give you the system info, as i’m currently uninstalling everything and later doing an full reinstall of adobe apps/creative cloud (but that’ll have to wait. I will be away from the computer for most of the day).
Anyway, it’s really frustrating. Really have photos from 4 shoots to edit and 2 coming later this week. Would be nice to be able to deliver..
Also a note for the devs: i probably used my backup-email for crash reports. Sorry about that.
Windows 11 Home, Nvidia Geforce RTX 5060TI, Intel 13th gen i7-13700KF, 64G RAM, and all the drives that are used for catalogs/previews/cache are fine by chkdsk and have plenty of free space.
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