Lightroom Classic crashing on Import, then on Start

Forum|Forum|6 years ago
January 13, 2020
4 replies
1717 views

I have seen a number of posts with related problems, but not clear on the solution. Running on Windows 10, Lightroom is crashing when I try to import images (from the local drive, an SD card or through Syncronizing the folder). Lightroom then crashes every time I open it if the imported images are still there - so if I move the images out of the folder Lightroom stays up. I have updated my graphics driver, reinstalled Lightroom (9.1.0.10), tried turning the Autobahn property off but it still crashes.

This has only recently started happening and I am unsure what has changed - nothing I can think of. The Adobe Crash Reporter does not come up despite having set it to Always. The Windows event log is showing a problem with ntdll.dll.

Faulting application name: Lightroom.exe, version: 9.1.0.10, time stamp: 0x5de0bfe8
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x680
Faulting application start time: 0x01d5ca3ff04b39d7
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6092a9e8-7c76-4573-a322-3c1f159f3d6b
Faulting package full name:
Faulting package-relative application ID:

Any ideas? Thanks.

Crash or freeze

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JP Hess

Inspiring

Your Windows 10 isn't fully updated when compared with my computer. Your version number ends with .418, and my version number ends with .535. I wonder if you updated your Windows if that might fix the problem.

S

strong_yogi15C3Author

Participating Frequently

I tried that previously and have just re-checked. The Windows Updater says it is up to date, so I am not getting any patch/update options.

GoldingD

Legend

When you say the Windows updater is reporting up to date, did you ignore that and check for updates anyhow? The Windows updater could be not completly truthfull.

Note, that when you do this, you might trigger an update that MS has in a que waiting for your turn, or waiting for a bug fix.

GoldingD

Legend

Looks like an OS problem, a problem with ntdll.dll you might want to google on

Faulting module name: ntdll.dll

corupt file ntdll.dll ???

S

strong_yogi15C3Author

Participating Frequently

I have looked into this. ntdll.dll is a core Windows dll. I haven't found a way (yet) of fixing or updating it. But as a common OS dll I think it's being used by a lot of other apps / services on my PC and at the moment only Lightroom has a problem. I am not experiencing issues with anything else. I'm not really using Photoshop at the minute but I might try to see if that has a similar problem.

GoldingD

Legend

2. What internet Security/Anti Virus/Firewall software do you use?