Lightroom Classic crashing since ~1 week on Windows 7

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Greetings from Germany everyone!

It is my first time using the support community and unfortunately I was not able to find a similar error in the forums yet. Every time that I open Lightroom Classic or Photoshop a blank window appears where I can only exit via the top right button. Unfortunately the app just closes and I am unable to do any editing. Problem appearing both within Lightroom Classic & Photoshop. Is there anything to fix this issue except upgrading to a newer windows system? Everything worked fine until a week ago.

1. App Version: Adobe Lightroom Classic

2. Platform: Windows 7 home premium, Service Pack 1

3. Steps to reproduce: Open LrC/Ps, close blank window, app closes after 2-3 seconds

4. Being able to use either app

20230619_185252.zip

Windows

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GoldingD

Legend

hmm, a blank pop over screen showing up, not showing what it is for, etc. Sounds familiar. Have you considered resetting the preference file?

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A

AxelMatt

Community Expert

Which version of the Adobe apps do you use?

What has been changed on your system before the error occur?

it's possible that there are a compatibility problem with the graphic driver or so.

The newer CC apps aren't fully compatible with Windows 7. The next thindg is that Win 7 is very old and there are no more patches, security updates and so on for years. You should never go online with such a system!!! I recommend urgently to update your system to Windows 10 or better 11.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI