Skip to main content
danielm66623660
danielm66623660
Participant
March 13, 2021
Question

Lightroom Classic Crashing when hovering over presets

  • March 13, 2021
  • 3 replies
  • 332 views

Hello, I updated my Lightroom Classic two days ago with the most recent updates. Prior to the update, my Lightroom never crashed. After the update, it now crashes anytime I hover over certain presets. It does not cause this problem with all presets, only a select few. I do not have any plugins. I am on a windows 10 laptop. Please help!

Thank you,

This topic has been closed for replies.

3 replies

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
March 13, 2021

Before removing the Presets I would disable GPU acceleration to check whether that is the cause of the crashes.

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    March 13, 2021

    Please try to remove and then reinstall the presets affected.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    danielm66623660
    danielm66623660Author
    Participant
    March 14, 2021

    Thanks for the suggestions. Disabling GPU acceleration didn't work, so I tried removing the presets in question. After reinstalling them, the same problem occurred. Also, just in case I hadn't made this clear before, all of my other presets still work fine, and this group of presets that is causing the crash worked fine prior to the latest update.

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    March 13, 2021

    Can you tell us from which version you updated?

    And you are 10.1.1 now, yes?

    Please try if it helps to reset preferences: https://filtergrade.com/how-to-reset-lightroom-preferences/

     

     

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    danielm66623660
    danielm66623660Author
    Participant
    March 13, 2021

    Yes it's 10.1.1. I just reset preferences, and I'm getting the same problem. Is there any other info I could provide that would help?

    I have several different preset groups, and what's strange is it only freezes when I hover over one of the groups, but it acts normally when I use others. Also, this problem never happened before the update.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices