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TXGuy
Known Participant
Aug 10, 2021 8:45 PM UTC
Question

Lightroom Classic doesn't go past splash screen on M1 iMac running macOS 11.5.1

I've downloaded creative cloud and installed. I then installed Lightroom Classic through the Creative Cloud. Whenever I try to launch Lightroom Classic it immediately closes shortly after the splash screen appears.

 

I spent two hours with Adobe tech support who took remote control and tried random things... NONE of which solved the issue. I'm still left WITHOUT a functioning software even though I've payed for it.

 

I am running a brand new Apple iMac M1 computer with Big Sur 11.5.1 .

 

I have already tried the recommended solution of...
1. Signing out and signing back into Creative Cloud
2. Changing the SLCache and SLStore folders to the "SLCacheold" and "SLStoreold"
3. I have uninstalled and re-installed both Creative Clould and Lightroom Classic THREE TIMES NOW

 

This has taken OVER four hours of my time now. I'm very frustrated.

    19 replies

    GoldingD
    GoldingD
    Legend
    Sep 5, 2021 4:59 PM UTC

    On your MAC, launch Finder, navigate the the folder your catalog is in, take a screenshot, and please post into a reply.

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    pinerock
    Participant
    Feb 13, 2022 4:20 PM UTC

    I am having the same issue. What was the final fix?

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      Bart Trojan
      Bart Trojan
      Participating Frequently
      Sep 5, 2021 7:41 AM UTC

      Hi. I had exact same problem after getting a new mac, but I simply reinstal lightroom and it works perfectly. Sooo... I don't know. Maybe it was a patch problem or any other one with the version up to date or so. Anyway. Try reinstalling. Good luck! 

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      FeedbackCommunityMember
      Inspiring
      Aug 11, 2021 4:12 PM UTC

      *Michael Chance As a workaround (not a permanent solution, so don’t freak), do your LR Classic work in the new account, export your deliverables to the Shared folder (it’s in the Users folder), then log back to your account and there they are available to be sent. After it’s fixed, you’ll import that whole new catalog into your main catalog (from the Shared folder).

      Real solution: search for a Mac IT guy near you and pay them to work on your problem.

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      FeedbackCommunityMember
      Inspiring
      Aug 11, 2021 4:05 PM UTC

      *Michael Chance Well…yeah!

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      TXGuyAuthor
      Known Participant
      Aug 11, 2021 1:31 PM UTC

      @sunil_bhaskaran Yes, I have been sending them to Adobe.

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      Sunil_Bhaskaran
      Sunil_Bhaskaran
      Inspiring
      Aug 11, 2021 7:12 AM UTC

      Were you sending those crash reports to Adobe?


      Thanks,
      Sunil

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      TXGuyAuthor
      Known Participant
      Aug 10, 2021 10:59 PM UTC

      Please help, my business depends on this software! Thank you!

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      TXGuyAuthor
      Known Participant
      Aug 10, 2021 10:09 PM UTC

      UPDATE! I tried to re-launch after doing what you said and it still did NOT work.

      HOWEVER, I did what this guy (Michael J. Hoffman) suggested on the "adobe community" page and created a "new user" on my Mac. Well, lightroom classic starts up and runs on the "new user" account. What does this mean though??? How do I get it to work on my main user account now? Thanks!

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        TXGuyAuthor
        Known Participant
        Aug 10, 2021 10:00 PM UTC

        Also, I should mention this is a BRAND NEW Apple iMac M1. Hasn't even been used yet really, just in the process of loading necessary software today.

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        TXGuyAuthor
        Known Participant
        Aug 10, 2021 9:59 PM UTC

        Ok, I've done what you said. Now what? Try to run Lightroom Classic again? Thanks!

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