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eveblack
eveblack
Participant
Oct 31, 2024 9:52 PM UTC
Answered

Lightroom classic export not working since update

Hello,

Since the recent update, I can not export images without them being color-distorted.  Does anybody know how to fix this? 

 

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    Jao vdLCorrect answer
    Community Expert
    Nov 7, 2024 1:11 AM UTC

    I would guess that as suggested you are on a intel Mac with an AMD graphics card. Ever since a recent mac OS update, the GPU driver for these cards has been misbehaving leading to ugly artefacts in Lightroom when using the GPU. Turning it off avoids this but obviously gives lower performance. You migt be able to get away with just turning it off for export if in the GPU dialog in preferences you select custom and deselect "use GPU for export" instead of turning it off completely. So you might be able to keep some acceleration in the interface.

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    10 replies

    GoldingD
    GoldingD
    Legend
    Oct 31, 2024 11:47 PM UTC

    Also, if you have a MAC, does it have an AMD GPU?

    Many related issues on that, try turning off Use GPU in /preferences/performance/

     

     

     

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    eveblack
    eveblackAuthor
    Participant
    Nov 7, 2024 12:36 AM UTC

    Thank you,

    I just got the issue resolved with Adobe's tech support. Apparently, I have to switch of the GPU ( which is an Intel AMD ) to be able to export now. I don't understand why, but it works 😉

    Seems like its time to buy a new laptop...

    Thank you for trying to help!

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    Community Expert
    Jao vdLCommunity ExpertCorrect answer
    Community Expert
    Nov 7, 2024 1:11 AM UTC

    I would guess that as suggested you are on a intel Mac with an AMD graphics card. Ever since a recent mac OS update, the GPU driver for these cards has been misbehaving leading to ugly artefacts in Lightroom when using the GPU. Turning it off avoids this but obviously gives lower performance. You migt be able to get away with just turning it off for export if in the GPU dialog in preferences you select custom and deselect "use GPU for export" instead of turning it off completely. So you might be able to keep some acceleration in the interface.

    Translate
    GoldingD
    GoldingD
    Legend
    Oct 31, 2024 11:39 PM UTC

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post. Also large amounts of text in a post also render the Translate function inoperable.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 31, 2024 10:13 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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    eveblack
    eveblackAuthor
    Participant
    Nov 7, 2024 12:36 AM UTC

    Thank you for your help!

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