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EricBier
Inspiring
October 21, 2017
Answered

Lightroom Classic: Failure to Sync with LR Mobile

  • October 21, 2017
  • 1 reply
  • 1403 views

Since I updated to LR Classic the Sync indication appears on each photo and on the collection.  When I click on the syncing badge it indicates that Smart Previews are being generated for LR Mobile.

None of the photos edited in LR Classic finish generating Smart Previews and they are not synced to LR Mobile.

I have tried re-starting LR, with no effect.

How can I fix this?

    This topic has been closed for replies.
    Correct answer EricBier

    Thank you Mohit.

    This problem required a call to Adobe Support.

    The tech deleted the syn.lrdata file located here: C:\Users\EricBier\AppData\Local\Adobe\Lightroom\Caches\Sync Data

    Further I had to delete all of my synced photos off of the LR Mobile site and re-sync them.

    This solved the problem.  Clearly, it is a good idea to follow your suggestions before such drastic measures!

    Thanks again.

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    October 26, 2017

    Hi EricBier,

    Please sign-out & sign-in from the creative cloud desktop app and check if that helps.

    Also, check the Lightroom web version because sometimes images synced from Lr desktop but Lr mobile unable to show it.

    Therefore, Lightroom web version will exact the number of images got synced from Lr mobile or desktop.

    Adobe Photoshop Lightroom 

    Regards,

    Mohit

      E
      EricBierAuthorCorrect answer
      Inspiring
      October 27, 2017

      Thank you Mohit.

      This problem required a call to Adobe Support.

      The tech deleted the syn.lrdata file located here: C:\Users\EricBier\AppData\Local\Adobe\Lightroom\Caches\Sync Data

      Further I had to delete all of my synced photos off of the LR Mobile site and re-sync them.

      This solved the problem.  Clearly, it is a good idea to follow your suggestions before such drastic measures!

      Thanks again.

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      November 10, 2017

      Great, Thanks for the update.

      Regards,

      Mohit

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