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AdamFallwell
AdamFallwell
Participant
October 20, 2017
Question

Lightroom Classic - Film Strip black and pictures don't display?

  • October 20, 2017
  • 6 replies
  • 3990 views

When I open the newly updated Lightroom Classic none of my pictures display. The filmstrip is black and the pictures don't show up. I can roll over the filmstrip with my mouse and you can see the description of the photo that should be there. Sometimes when opening the Develop window I can see the picture, sometimes not.

Anyone else having this issue?

    This topic has been closed for replies.

    6 replies

    csorus
    csorus
    Participant
    October 24, 2017

    Thanks!! Works a treat.

    Great work.

    lourensr10543783
    lourensr10543783
    Participating Frequently
    October 24, 2017

    works

    AdamFallwell
    AdamFallwellAuthor
    Participant
    October 23, 2017

    Found a workaround on another thread. This worked for me...

    his problem has been resolved by a workaround provided by Adobe.

    I followed these instructions:

    Could you please try the following and report back if it solves the issue.

    ==

    Try this workaround to see if it works for you. If not, delete the config.lua file afterwards.

    1. Choose Edit > Preferences.
    2. In the Preferences dialog, go the Presets tab.
    3. In the Presets tab, click the Show Lightroom Presets Folder button. The root preset folder opens in the File Explorer.
    4. In the File Explorer, navigate into the Lightroom folder.
    5. Go to the link https://adobe.ly/2hUHGYa and download the config.lua file. Copy the downloaded config.lua file into the Lightroom folder mentioned in the previous step.
    6. Relaunch Lightroom Classic CC.

    The System Info dialog (Help > System Info) should display the config.lua flags entry as shown below:

    Config.lua-Flags:

    AgView.disableDirect2D = true

    ==

    Thanks,

    Sunil

      D
      debbieannpowell
      Participating Frequently
      October 23, 2017

      Thank you! This has restored my Filmstrip which was also non existent since installing Lightrrom Classic. Wonderful. Just incase anyone is unclear, where the instructions above state 'the Lightroom folder', it's referring to the Lightroom installation folder (C:\Program Files\Adobe\Adobe Lightroom Classic CC).

        AdamFallwell
        AdamFallwellAuthor
        Participant
        October 23, 2017

        My experience is the same. AMD drivers, everything up to date. Pretty frustrating that I have to install the older version again to make it work.

        csorus
        csorus
        Participant
        October 21, 2017

        Mine did the exact same thing. I reinstalled a version of LR 6 and it still works perfectly..

        J
        Community Expert
        Jao vdLCommunity Expert
        Community Expert
        October 21, 2017

        If this is windows, make sure your display card drivers are up-to-date. If they are try toggling the option "Use graphics processor" in Lightroom's preferences->Performance

        lourensr10543783
        lourensr10543783
        Participating Frequently
        October 21, 2017

        Display card is up to date all the above is done, but still not working. I also think it could be AMD. Here is my specs.

        Lightroom Classic version: 7.0 [ 1140024 ]

        License: Creative Cloud

        Operating system: Windows 10

        Version: 10.0

        Application architecture: x64

        System architecture: x64

        Logical processor count: 8

        Processor speed: 1.9 GHz

        Built-in memory: 16331.8 MB

        Real memory available to Lightroom: 16331.8 MB

        Real memory used by Lightroom: 1225.0 MB (7.5%)

        Virtual memory used by Lightroom: 1377.0 MB

        GDI objects count: 663

        USER objects count: 1932

        Process handles count: 4008

        Memory cache size: 521.2MB

        Maximum thread count used by Camera Raw: 5

        Camera Raw SIMD optimization: SSE2,AVX

        Camera Raw virtual memory: 682MB / 8165MB (8%)

        Camera Raw real memory: 683MB / 16331MB (4%)

        System DPI setting: 96 DPI

        Desktop composition enabled: Yes

        Displays: 1) 1600x900

        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

        Graphics Processor Info:

        OpenGL: AMD Radeon HD 6700M Series

        Check OpenGL support: Passed

        Vendor: ATI Technologies Inc.

        Version: 3.3.13417 Core Profile Context 15.301.1901.0

        Renderer: AMD Radeon HD 6700M Series

        LanguageVersion: 4.40

        Total Video Memory: 1009 MB

        Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

        Library Path: C:\Users\hp\Pictures\Lightroom\Lightroom Catalog.lrcat

        Settings Folder: C:\Users\hp\AppData\Roaming\Adobe\Lightroom

        Installed Plugins:

        1) AdobeStock

        2) Canon Tether Plugin

        3) Export to Photomatix Pro

        4) Facebook

        5) Flickr

        6) Nikon Tether Plugin

        Config.lua flags: None

        Adapter #1: Vendor : 8086

        D

        lourensr10543783
        lourensr10543783
        Participating Frequently
        October 21, 2017

        lourensr10543783
        lourensr10543783
        Participating Frequently
        October 21, 2017

        Same happens to me

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