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Erin Swan Photography
Participant
September 8, 2025
Question

Lightroom Classic Freeze or Crashes.

  • September 8, 2025
  • 2 replies
  • 147 views

Curious is anyone else is having issue with Lightroom freezing since the last update. It currently happens when I select an image, make a right click and then it freezes. I am not able to change screens or apps. I have to CTRL+ALT+Delete to exit the program. 
Is there another option besides un-installing at this point? 

2 replies

AxelMatt
Community Expert
Community Expert
September 9, 2025

Do you get any error message(s)? If yes post the message(s) word-by-word (or post an screenshot of the message).

 

First try to reset the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
dj_paige
Legend
September 8, 2025

Please make sure your GPU driver is up to date, and if you have an NVidia GPU, that it is a Studio driver and not a Game Ready driver.

 

Also, in LrC please go to Help->System Info and provide us the information there.