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R
Robert38392270gvs5
Participating Frequently
July 22, 2024
Question

Lightroom Classic Freezes while navigating photos in folder while in develop tab.

  • July 22, 2024
  • 2 replies
  • 653 views

While in develop tab and setting a rating for each photo and adding to quick collection. Lightroom freezes when uising the right arrow key to move to next photo in folder. It takes several minutes for the error screen to appear.

 

Any suggestions on possible fixes such uninstall reinstall, etc.

 

Crash reports shows <crash exception="EXCEPTION_ILLEGAL_INSTRUCTION" exceptionCode="0xc000001d" instruction="0x0000000061978F6F">

 

Full crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.4" build="[202406181129-60d181b7]" source="Windows-Client" crashType="n/a">
<time year="2024" month="7" day="22" hour="7" minute="24" second="22" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="4f496301-224e-43d7-a057-d4ac6846f2ec"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32581" machine="12th Gen Intel(R) Core(TM) i9-12900KF" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080 Ti" description="NVIDIA GeForce RTX 3080 Ti" driverDate="20240710000000.000000-000" driverVersion="32.0.15.6070" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2208&#38;SUBSYS_38961462&#38;REV_A1&#92;4&#38;3233E99A&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ILLEGAL_INSTRUCTION" exceptionCode="0xc000001d" instruction="0x0000000061978F6F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000061978F6F" symbolname="zip_source_free"/>
<stackStatement index="1" address="0x000000006196AC66" symbolname="zip_source_free"/>
<stackStatement index="2" address="0x000000006195BB63" symbolname="zip_source_free"/>
<stackStatement index="3" address="0x0000000061A08B16" symbolname="zip_source_win32w_create"/>
<stackStatement index="4" address="0x000000006181ADFE" symbolname="AgRedeye_load"/>
<stackStatement index="5" address="0x00000000613B3A5D" symbolname="AgRedeye_load"/>
<stackStatement index="6" address="0x00000000613B748B" symbolname="AgRedeye_load"/>
<stackStatement index="7" address="0x00000000613B5DC1" symbolname="AgRedeye_load"/>
<stackStatement index="8" address="0x00007FFE9BDB289A" symbolname="RtlHashUnicodeString"/>
<stackStatement index="9" address="0x00007FFE9BD85E66" symbolname="RtlClearThreadWorkOnBehalfTicket"/>
<stackStatement index="10" address="0x00007FFE9A0A257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="11" address="0x00007FFE9BDAAF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000076"/>
<register name="RBX" value="0x00000000C0BEB1D0"/>
<register name="RCX" value="0x0000000000000053"/>
<register name="RDX" value="0x0000000000000027"/>
<register name="RSI" value="0x00000001E4D769B0"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000001A5EF958"/>
<register name="RBP" value="0x000000004278F368"/>
<register name="RIP" value="0x0000000061978F6F"/>
<register name="EFL" value="0x0000000000010297"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<snip>

</crashreport>

 

 

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
July 22, 2024

Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

If this doesn't help the next step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
R
Robert38392270gvs5Author
Participating Frequently
July 30, 2024
I've tried these options with no sucess. If anything it is worse now. I'm no longer getting the crash dialog box. It freezes for upto several minutes and then closes. I even had it cause a blue screen of death and crash the PC. My first post has a crash report in it. Below is the System Info.
 
Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.1GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In, 255% 
Built-in memory: 32581.3 MB
Dedicated GPU memory used by Lightroom: 3386.8MB / 12086.0MB (28%)
Real memory available to Lightroom: 32581.3 MB
Real memory used by Lightroom: 2655.9 MB (8.1%)
Virtual memory used by Lightroom: 6491.0 MB
GDI objects count: 731
USER objects count: 2279
Process handles count: 2518
Memory cache size: 287.0MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1364MB / 16290MB (8%)
Camera Raw real memory: 1193MB / 32581MB (3%)
<snip>
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
July 30, 2024

"My first post has a crash report in it."

Crash reports are of little value when posted in a forum and should probably not be posted unless requested.  Most people won't bother to scroll and read and will move on to another post. 

Of far greater value is submitting the report via the dialog, where it can be reviewed by engineers, grouped with like crashes, and analyzed in the context of the numbers of affected users, OSs, geographic regions, and other key details. 

If you can get a crash dialog again, fill it out, screenshot it, and submit it as an image in your post. 

That will provide far more information than posting a limited crash dump in the forum.

After reading your paragraph in your last post, you likely have a hardware/OS/Device driver crash. BSODs are not caused by Applications. 


 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
July 22, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
R
Robert38392270gvs5Author
Participating Frequently
July 22, 2024

Yes the crash dialog was Adobe's.

This is the email that I used for the multiple crash reports that I've sent.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
July 22, 2024

None have been received since 6/27 and that was a one-off crash experienced by only you. 

The next time you experience a crash in 13.4, fill out the dialog, screenshot it, and post it here before submitting it. 

Thanks. 

 

Rikk Flohr: Adobe Photography Org
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