Skip to main content
C
cs39562891
Participating Frequently
December 22, 2020
Question

Lightroom Classic Freezing than crashing

  • December 22, 2020
  • 5 replies
  • 473 views

Hi, I posted this on another question, though it was for mac users.

Using P.C, and in Slideshow after loading music, Lightroom freezes, than closes itself. When I go to get back into the folder I was working on it tells me that it is open in another program (no other programs open on my computer). Have been reading this through other complaints. 

Been happening for the past two days now.

Any advice / help on how to fix it would be greatful.

S.

This topic has been closed for replies.

5 replies

C
cs39562891Author
Participating Frequently
December 24, 2020

So before I resterted my computer again, I dived into preferences and turned off the graphics processor (which was set at auto).

Opened Lightroom and stated a new clients slideshow, uplaoded the music file I wanted and waited for it to freeze. Good news is. It didnt freeze, I'm still abae to work without restarting the computer.

So thank you for the advice, though I do have a question? with the graphics processor turned off will this affect anything else when using Lightroom?

 

Thanks for your help,

Merry Christmas,

S

GoldingD
GoldingD
Legend
December 24, 2020

see:

 

https://photographylife.com/gpu-acceleration-in-lightroom

 

 

GoldingD
GoldingD
Legend
December 24, 2020

Your Sys Info did not include your plug-ins. They can have issues.

 

A common one is LogiOptions (Only for specific Logitech mice and keyboards)

 

Also, some previously nice behaving third party plug-ins post v10, are having issues, Check your Plugin Manager and see if any nasty notes are shown.

 

 

C
cs39562891Author
Participating Frequently
December 24, 2020

Thanks, I will try the graphic processor.

Not using anything logitec.

Yes, using a Wacom tablet and Microsoft keyboard.

 

So I'm trying to make a slideshow right now, can use Library, Develop and Book with no problem. can seem to use Slideshow up until I want to add music. Now the screen freezes and than just closes itself.

I click on Lightroom logo to open, it shows this message.

I don't have the folder open in any other program. I try and open the catalog from a recent catalog and still it will not open.

I literally have to restart the computer for it to open again. Once open it seems to work music loaded and able to be saved.

I will try the graphics progessor now and see the result.

This is frustrating

GoldingD
GoldingD
Legend
December 24, 2020

 

 

Displays: 1) 2048x1152, 2) 1920x1200

 

 

as you are not running 4K and beyond, do you have 

/preferences/performance  use Graphics Processor on?

Consider turning that off.

It typically does not improve non 4K and beyond performance. Can be buggy.

 

DirectX: Intel(R) HD Graphics 630 (27.20.100.8682)

So just an integrated video control, no GPU, defiantly do not select use graphics processor.

 

GoldingD
GoldingD
Legend
December 24, 2020
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Not exactly sure what that tells me, External pen? Do you have a WACOM or other tablet device attached?

If so, does disconnecting it help.

 

dj_paige
dj_paige
Legend
December 22, 2020

Please provide the following basic information:

 

    C
    cs39562891Author
    Participating Frequently
    December 23, 2020

    Ok thanks, Ill try and give as much info as I can.

     

    Adobe product is Lightroom Classic V10.1

    Lightroom Classic version: 10.1 [ 202012012023-e92d50bb ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.19041
    Application architecture: x64
    System architecture: x64
    Logical processor count: 4
    Processor speed: 3.4 GHz
    SqLite Version: 3.30.1
    Built-in memory: 16296.4 MB
    Real memory available to Lightroom: 16296.4 MB
    Real memory used by Lightroom: 1106.3 MB (6.7%)
    Virtual memory used by Lightroom: 1200.4 MB
    GDI objects count: 658
    USER objects count: 2291
    Process handles count: 1840
    Memory cache size: 173.9MB
    Internal Camera Raw version: 13.1 [ 658 ]
    Maximum thread count used by Camera Raw: 3
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 257MB / 8148MB (3%)
    Camera Raw real memory: 258MB / 16296MB (1%)
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Displays: 1) 2048x1152, 2) 1920x1200
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

    Graphics Processor Info:
    DirectX: Intel(R) HD Graphics 630 (27.20.100.8682)

     

    Cannot post what the error message is because it doesn't show me one.

    As for the problem, when I'm uplaoding music (2.30-4mins long). Adobe Slideshow just freezes and than closes itself. When I try and open the folder I was working in again, a small window opens and says that the folder is open in another program. I cannot open the  folder, if I restart the computer, open Lightroom I can use Slideshow as intended no problems.

    I have never had a problem with Lightroom 4, Photoshop CS4 over the years.

    It seems like I'm not the only one having problems with Lightroom freezing or crashing, so I don't see it as a problem on my end.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices