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J
James Sparrow
Participant
July 20, 2020
Question

Lightroom Classic Glitching Out, Freezes, Crashes, Take Forever to Load Images

  • July 20, 2020
  • 10 replies
  • 1214 views

Hello

 

I have a very new, quite high spec computer. 

i7-9700K 3.60Ghz Intel Processor

32GB DDR4 Memory

NVIDIA GeForce RTX 2070 8GB GPU

Windows 10 64bit

2TB Samsung 970 Evo Plus SSD

 

Still, with all this my Lightroom Classic is terrible. It constantly glitches out, freezes and crashes, and even scrolling through images (24Megapixel or 42 Megapixel) it can take up to 20 seconds to load a single image in the develop module. This is extremely frustrating as I'm a professional photographer and need to edit large amounts of images in a short amount of time. 

 

Can anyone please advise what the heck is going on here?

This topic has been closed for replies.

10 replies

X
xherics
Participating Frequently
August 1, 2020

If you have Asus Aura, Asus Lighting service and/or Asus Framework installed and you have Windows 20 v2004 so spring/May update of 2020, then uninstall those asus software. I had the same problem and uninstalling solved it.

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
July 30, 2020

Hi,

Please try creating a new catalog in Lightroom and let us know if it helps with the crash issue.
Also, if you haven't submitted a crash report, please submit it the next time Lightroom crashes and let us know. 
You may have a look at this article for more information on crash reports: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Regards,
Sahil

P
pjqibasco
Participant
July 22, 2020

Have the same issue ever since I upgarded my Lightroom Classic although I'm using Macbook Pro 2015 max specs. 

GoldingD
GoldingD
Legend
July 20, 2020

5/5

 

Is your rig a desktop computer, a laptop, a tablet, or an all in one?

 

 

GoldingD
GoldingD
Legend
July 20, 2020

4.

 

Where, for LrC, do you keep your Camera RAW CACHE? What hard drive?

 

How large do you allow it to get?  /preferences/performance/

GoldingD
GoldingD
Legend
July 20, 2020

3

 

Where do you keep your photos? What hard drive?

 

GoldingD
GoldingD
Legend
July 20, 2020

2.

 

Where is your catalog placed? What hard drive?

 

How much free space in % exists on that hard drive? Looking for 20% or better.

 

 

GoldingD
GoldingD
Legend
July 20, 2020

1. 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

 

 

 

 

 

dj_paige
dj_paige
Legend
July 20, 2020

Explain "glitches out". Be specific an detailed. What actions cause this to happen?

 

When it freezes or crashes, is taht just Lightroom Classic freezing or crashing but the rest of the computer still runs properly? Or does nothing work and you have to restart the computer?

J
James SparrowAuthor
Participant
July 20, 2020

It can happen with just about any action - creating a virtual copy, selecting a brush/radial filter/graduated filter, even just scrolling to the next photo. What happens usually is that for example, I will select the brush tool, then LR will 'freeze' where I can move the mouse but not select anything or use any sliders, then the entire screen will go black for a second or two, and then it'll come back on. That whole glitch can take anywhere between 4 to 20 seconds. Sometimes it's worse than that - after the black screen it may have skipped ahead of the photos, taken me out of the develop module or entirely crashed and needs to be started up again. 

It's just LR that is crashing, the rest of the computer still works fine.

dj_paige
dj_paige
Legend
July 20, 2020

Your brushing problem is a common problem. it is made worse by large size monitors (4K or larger) and it is made worse by high megapixel originals, and by doing lots of brushing. So, what size is your monitor (in pixels, width and height) and what size are your original images (in pixels or megapixels)?

 

You can try turning off the graphics processor in Lightroom Classic (Preferences->Performance->"Use Graphics Processor" should be set to off.

 

If that doesn't help, I'm not aware of other solutions.

F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
July 20, 2020

Hi

Please make sure you are using the latest version of the driver for your graphic card (don't rely on Windows Update).

If that does not help, try to deactivate the GPU acceleration and post back your mileage.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

 

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J
James SparrowAuthor
Participant
July 20, 2020

I am using the latest driver for my graphics card. I'll try deactivation the GPU acceleration, but I don't see why my GPU, which is fully supported by Adobe Lightroom, would be causing it to completely glitch out like this. 

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