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Yogeshwarakrishnan K
Participant
March 8, 2023
Question

LIghtroom Classic Hangs very Often with Windows 10 earlier

  • March 8, 2023
  • 3 replies
  • 373 views

Hi

 

   REcently, I see my Lightroom classic hangs very often and that was not the case few months back. When I attempt to PRcess an Image  by adjusting the settings or do a Masking it hangs. I have been using Lightroom photography packagae for more than 2 yrs now but not sure why it is hanging now because of recent updates? NEed assistance on how to fix the issue.

    This topic has been closed for replies.

    3 replies

    GoldingD
    GoldingD
    Legend
    March 9, 2023
    Displays: 1) 1920x1080

    and

    Graphics Processor Info:
DirectX: NVIDIA GeForce MX250 (30.0.15.1169)
Init State: GPU for Image Processing supported by default
User Preference: Auto

    So an outdated GPU driver on a sort of old GPU, (released in 2019), Ok not that old, but on a less than 4K display. Not sure if turning on use GPU (Auto) helps or hinders. Not sure if turning that off will hinder AI masking. But suspecting that turning on might hurt performance for no gain as you are less than 4K. 

     

    Have you tried running LrC with GPU acceleration off?

     

    Y
    Yogeshwarakrishnan KAuthor
    Participant
    March 10, 2023

    Hi,

     

        If you see i'm using this laptop for 2 yrs now.Only few months back , I started experiencing this issue but that was not the case earlier..Hence, im not sure if that is the case or version of LRC or Windows causing this to hang??? Coz i too uninstalled and installed LRC to see if this was resolving.

    GoldingD
    GoldingD
    Legend
    March 9, 2023

     

    Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621

     

    Actually you appear to have Windows 11.

     

    An oddity in either how Windows passes version info, or how LrC Sys Info reads that, causes that error. Just an annoying error, not a cause of issues.

     

    This can be important when looking for solutions.

     

    Build 22621 is Windows 11 v22H2. And 22H2 had some issues. Have you checked for any system updates? I think Windows put out a bug fix.

     

    https://en.wikipedia.org/wiki/Windows_10_version_history

    https://en.wikipedia.org/wiki/Windows_11_version_history

    https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-22h2

     

     

     

    GoldingD
    GoldingD
    Legend
    March 8, 2023

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

    Y
    Yogeshwarakrishnan KAuthor
    Participant
    March 9, 2023

    Lightroom Classic version: 12.2 [ 202302032259-eb84d255 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.22621
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 2.3GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 2.0%
    Built-in memory: 16182.2 MB
    Dedicated GPU memory used by Lightroom: 272.1MB / 1983.7MB (13%)
    Real memory available to Lightroom: 16182.2 MB
    Real memory used by Lightroom: 1431.9 MB (8.8%)
    Virtual memory used by Lightroom: 1510.9 MB
    GDI objects count: 811
    USER objects count: 2578
    Process handles count: 2175
    Memory cache size: 187.1MB
    Internal Camera Raw version: 15.2 [ 1381 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 40MB / 8091MB (0%)
    Camera Raw real memory: 41MB / 16182MB (0%)
    System DPI setting: 120 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 1920 pixels
    Displays: 1) 1920x1080
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce MX250 (30.0.15.1169)
    Init State: GPU for Image Processing supported by default
    User Preference: Auto

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\yogik\Pictures\Lightroom\Lightroom Catalog.lrcat
    Settings Folder: C:\Users\yogik\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Flickr
    3) Nikon Tether Plugin

     

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      March 9, 2023

      Thanks for sharing the details. I'll help you figure this out. The GPU on your computer does not meet the requirements of optimal Lightroom Classic performance. The Nvidia MX250 only scores 1100 ops/sec on the GPU Compute benchmark; the recommended is more than 2000. Check this to learn more: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

       

      The current GPU drivers for Nvidia MX250 are 531.18 - Release Date: 2023 February 28 & you're working with 30.0.15.1169 (translates to 511.69) , which is more than a year old.

      Try updating the GPU driver using the Nvidia Auto-detect tool. Check the step 4 here: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

      Let me know how it goes. Thanks!
      Sameer K

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